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Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Security Protects
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

83

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

80

Vendor Capability Ratings

Average 83

Ease of Data Integration

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Zach J.

  • Role: Operations
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

A customizable and ideal choice for our payroll

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

Paycom includes several capabilities in one application that enable me to streamline and automate all activities as well as automate payroll as well as it also touts customizable plans and add-on options that expand with our company. Paycom product allows for seamless interaction with external products to make payroll management easier.

What is your favorite aspect of this product?

Paycom is the best option for all use cases; its wealth of features made it simple for me to automate my payroll tasks. New and advanced reporting options were also very beneficial. The program is made more valuable by the extensive array of integrated tools that are included with it. We also get a dedicated expert to make putting up and administering each function straightforward and efficient.

What do you dislike most about this product?

The application tracking mechanism is not to my taste. It takes a long time in my opinion, to publish a job and discover qualified people. When compared to other recruitment programs, the Paycom Applicant Tracker needs more time to begin delivering applicants. Several of the voting alternatives confused me, but my organization had no trouble changing the wording in Paycom to make things clearer.

What recommendations would you give to someone considering this product?

Paycom is the best alternative for all types of organizations that want to integrate several HR services into a single system. It also offers plan alternatives to adapt as your business demands change; it is also best for enterprises intending to expand their number of employees and want to work globally.

Pros

  • Performance Enhancing
  • Unique Features
  • Effective Service
  • Saves Time

Danielle F.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

We will not leave Paycom again!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom is more intuitive than any payroll and timekeeping platform I've used, and is far more efficient than those offered by other PEOs.

What is your favorite aspect of this product?

Payroll is so easy to run, and virtually automated. However, timekeeping is still the best product Paycom has. Oh, and report writing with Paycom is a cinch!

What do you dislike most about this product?

ironically, the help menus are the most difficult to use. Luckily you don't need them often!

What recommendations would you give to someone considering this product?

Paycom, contrary to other PEO platforms, actually does what it says it will do. You do not have log in to supplemental and third party sites. When you are in Paycom, you are working in Paycom!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Amie W.

  • Role: Public Sector
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2022

Excellent software.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Our employees can easily handle their personal tax, check their salary, access evaluations, and other things with Paycom. Our enrollment period procedure is very efficient, quick, and easy to utilize. We are making greater use of the tools Paycom offers, such exit questionnaires, to automate and do monitoring for this purpose. The best customer service is also provided.

What is your favorite aspect of this product?

Its platform is completely integrated from a single source and does not rely on additional outside vendor resources, and both the smartphone app and user interface are very simple to use. I'm happy with the reporting tools there. Many benefit procedures were unavailable before we switched to Paycom. Now that we can manage every aspect of it within the system, we can be sure that we are also in compliance.

What do you dislike most about this product?

The chosen representative appears to change frequently. Although it takes some time to get used to each of them, we have been pleased with their support. Additionally, it appears that costs are rising due to new capabilities we don't usually require.

What recommendations would you give to someone considering this product?

The transparency of HRIS duties is improved, communications is streamlined, and compliance automation is better controlled thanks to single-database solutions. As their technology, according to what I understand, is internally developed naturally rather than through organization mergers, Paycom has helped to improve on these aspects. This program has helped our staff members.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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