Paycom Logo Award Winner Product Badge
Paycom Logo Award Winner Product Badge
Paycom

Paycom

Composite Score
8.2 /10
CX Score
8.4 /10

What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

Company Details

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Awards & Recognition

Paycom won the following awards in the Payroll category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

3% Negative
4% Neutral
93% Positive

Pros

  • Friendly Negotiation
  • Security Protects
  • Client's Interest First
  • Generous Negotitation

Feature Ratings

Average 85

Compensation Management

88

Time and Attendance

87

Direct Deposit

86

HR Systems Interface

86

Tax Form Preparation

85

Benefits Calculation

85

Accounting Systems Interface

83

Taxation Deduction

83

Vacation and Leave Tracking

83

Retirement Plan Tracking

81

Self Service Portal

80

Vendor Capability Ratings

Average 83

Ease of Data Integration

84

Ease of Implementation

84

Breadth of Features

84

Quality of Features

84

Business Value Created

83

Ease of IT Administration

83

Availability and Quality of Training

82

Usability and Intuitiveness

82

Product Strategy and Rate of Improvement

82

Vendor Support

81

Ease of Customization

79

Paycom Reviews

Stephanie B.

  • Role: Industry Specific Role
  • Industry: Recreation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Wonderful, user friendly product.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom offers a scheduling feature, and also is compatible with our existing feature to allow a smooth integration.

What is your favorite aspect of this product?

Wonderful, user friendly product. Easy to self teach, we have a lot of younger employees so this a great system for them to learn on.

What do you dislike most about this product?

I have not had a lot of experience with their customer service, and nothing else of the product is disagreeable.

What recommendations would you give to someone considering this product?

None that I can think of.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Rozeta S.

  • Role: Human Resources
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

It's a user-friendly system., accurate & efficient

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

Paycom's user interface is modern, intuitive and user-friendly. IT's very easy to use and offers the accessibility of the system accross devices.

What is your favorite aspect of this product?

Handles complex payroll calculations and a range of options for customization. I can easily manage employee records, tax compliance and generate various payroll reports.

What do you dislike most about this product?

Some systems are not compatible with Paycom's integration options.

What recommendations would you give to someone considering this product?

If you are considering an HCM platform for your business, Paycom is worth considering.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Calvin G.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2023

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Paycom is different because with just one log in employees enter and manage their own HR and payroll data.

What is your favorite aspect of this product?

My favorite aspect about Paycom is that information flows well and that all the people working there are amicable and ready to help.

What do you dislike most about this product?

There is nothing to dislike about Paycom as it is just amazing.

What recommendations would you give to someone considering this product?

My recommendations would be that Paycom allows information flow seamlessly across its cutting-edge software hence simplifying life for you and your workforce.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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