Paycom Customer Reviews 2025 | Human Capital Management

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Paycom

Composite Score

7.4 /10

CX Score

7.4 /10

59 Reviews Write a Review

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What is Paycom?

Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.

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Awards & Recognition

Paycom won the following awards in the Human Capital Management - Enterprise category

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7 Top Rated Capabilities

2 Top Rated Features

2024

6 Top Rated Capabilities

3 Top Rated Features

2023

3 Top Rated Capabilities

5 Top Rated Features

2022

3 Top Rated Capabilities

2 Top Rated Features

2021

Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

92 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

9% Negative

7% Neutral

84% Positive

Pros

Continually Improving Product
Respectful
Friendly Negotiation
Security Protects

Feature Ratings

Average 80

Document Management (DMS) Capabilities

Self-Service Applicant Portal

Reporting and Analytics

Employee Record

Workforce Planning

Benefits Administration

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Vendor Capability Ratings

Average 80

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization

Also Featured in...

Payroll

Score 8.2

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Workforce Management - Midmarket

Score 7.4

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Paycom Screenshots

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom Reviews

Amber C.

Role: Human Resources
Industry: Not for Profit
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Great features, difficult to use, poor support.

Likeliness to Recommend

6 /10

What differentiates Paycom from other similar products?

The breadth of the services and products they offer all in one spot.

What is your favorite aspect of this product?

Managing payroll is a breeze.

What do you dislike most about this product?

The counter-intuitivitiveness of using the product on the back end.

What recommendations would you give to someone considering this product?

Ensure you are paired with a customer support representative who knows what they're doing & is available.

Pros

Continually Improving Product
Respectful
Client Friendly Policies
Acts with Integrity

Cons

Less Effective Service
Inhibits Innovation
Less Caring

Kary M.

Role: Information Technology
Industry: Healthcare
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Very innovative, easy-to-use highly recommended.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Innovative

What is your favorite aspect of this product?

Ease of use

What do you dislike most about this product?

Nothing liked it

What recommendations would you give to someone considering this product?

Try it you'll like it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Nov 2021

Innovative company with great customer service

Likeliness to Recommend

9 /10

Pros

Reliable
Unique Features
Saves Time
Respectful

Paycom

What is Paycom?

Company Details

Book a Free Demo Today!

Awards & Recognition

Paycom Ratings

83 Likeliness to Recommend

92 Plan to Renew

1 Since last award

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+78 Net Emotional Footprint

How much do users love Paycom?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Document Management (DMS) Capabilities Enable various options of document imaging, form population, document generation, and other advanced administrative document management options.

Self-Service Applicant Portal​ The solution provides a robust applicant portal where documentation can be submitted, updated, and where the present status of an application can be tracked.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Employee Record Includes workforce and employee data such as contact information, address, phone, employee identifiers, employment history, hire and release dates, etc.

Workforce Planning Includes employee scheduling, shift tracking, adequate staffing level planning and alerts, location tracking and projects, and other tracking and reports.

Benefits Administration Employee participation in benefits programs such as paid time off, medical/dental/life insurance policies, 401k/RRSP participation, as well as self-service.

Payroll Administration Includes basic payroll, taxes and other deductions, check runs, deposits, and pay stubs.

Talent Management Includes recruiting and Application Tracking Systems functionality such as candidate tracking, job posting, advertising, background checks, and onboarding.

Time and Attendance Includes time tracking, attendance tracking, vacation tracking, PTO, sick and necessary leave tracking, and alert mechanisms.

Talent Acquisition Supports the process of sourcing and recruiting employees in alignment with organizational needs.

Position Management Ability to control attributes of job and position titles, org structure and charting, job descriptions, and roles and responsibilities.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Payroll

Workforce Management - Midmarket

Paycom Screenshots

Introducing IWant

Paycom Downloads

The Total Economic Impact Of Paycom-Cost Savings And Business Benefits Enabled By Paycom

New Technology_ The Projected Total Economic Impact Of Paycom’s Time-Off Requests Featuring GONE

Paycom Videos

Paycom X The New England Patriots_ A Championship-Level Partnership

How an Auto Dealership Revs Up Time-Off Requests With GONE®

Unnecessary Action Hero — Episode 6: Professional Help

Paycom x Prairie Knights Casino: Winning Big by Switching Back

Built for Health Care: Paycom x Dominion Care

Paycom x Graeter’s: Serving Excellence for An Ice Cream Icon

Paycom x LAFC: Building a Legacy With Winning Tech

Introducing IWant: Paycom’s Command-Driven AI Engine

Paycom x Waukegan Park District: Making HR and Payroll a Walk in the Park

Paycom Reviews

Amber C.

Great features, difficult to use, poor support.

Likeliness to Recommend

Pros

Cons

Kary M.

Very innovative, easy-to-use highly recommended.

Likeliness to Recommend

Pros

Innovative company with great customer service

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Document Management (DMS) Capabilities

Self-Service Applicant Portal

Reporting and Analytics

Employee Record

Workforce Planning

Benefits Administration

Payroll Administration

Talent Management

Time and Attendance

Talent Acquisition

Position Management

Vendor Capability Ratings

Breadth of Features

Ease of IT Administration

Quality of Features

Ease of Implementation

Business Value Created

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Usability and Intuitiveness

Vendor Support

Ease of Customization