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Paycom Logo
Paycom

Paycom

Composite Score
7.4 /10
CX Score
7.4 /10
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Paycom
7.4 /10

What is Paycom?

Paycom revolutionizes HR and payroll with fully automated, employee-first technology. Built in our single database, Paycom tools are designed to work together, streamlining performance and communication for a continuous flow of automation systemwide. This helps maintain data integrity and allows for uninterrupted management of the employee life cycle, from hiring to offboarding and every process in between. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally. We create easy-to-use HR and payroll technology to simplify life for employees and free up HR to focus on business initiatives moving the needle.

Company Details

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Awards & Recognition

Paycom won the following awards in the Human Capital Management - Enterprise category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

91 Plan to Renew

79 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+78 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

9% Negative
7% Neutral
84% Positive

Pros

  • Continually Improving Product
  • Respectful
  • Friendly Negotiation
  • Security Protects

Feature Ratings

Average 80

Document Management (DMS) Capabilities

88

Self-Service Applicant Portal​

88

Reporting and Analytics

88

Employee Record

83

Workforce Planning

82

Benefits Administration

82

Payroll Administration

82

Talent Management

82

Time and Attendance

80

Talent Acquisition

79

Position Management

79

Vendor Capability Ratings

Average 80

Breadth of Features

86

Ease of IT Administration

84

Quality of Features

81

Ease of Implementation

81

Business Value Created

81

Product Strategy and Rate of Improvement

81

Ease of Data Integration

80

Availability and Quality of Training

80

Usability and Intuitiveness

79

Vendor Support

76

Ease of Customization

74

Paycom Reviews

Tammy W.

  • Role: Human Resources
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

It saves me a ton of time! And paperless!

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

The workflows are awesome and a huge time saver, and everything is paperless. I no longer have physical employee files!

What is your favorite aspect of this product?

Workflows are amazing

What do you dislike most about this product?

It cannot do some of the things we had with our prior Payroll company.

What recommendations would you give to someone considering this product?

Definitely consider it, the great things about it far outweigh the things it can't do right now.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Cons

  • Under Delivered

Rosario M.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Paycom frees us from tedious payroll tasks

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

We have been using this software for a long time to keep our employees' payroll up to date, and we are very satisfied with the features and tools they are always adding with each update. You can perform overtime calculations, deductions for absences, benefit payments and much more, with no errors and almost automatically. In addition to having tools for tracking employee tasks, which helps us monitor their performance.

What is your favorite aspect of this product?

The time, attendance and absence management is really valuable for me, as it is very easy to use and intuitive, which allows me to get the job done faster. I don't need to pass the data to an Excel file and make separate calculations, because the system joins everything at the same time to make a general payroll calculation if I request it. A feature that has also been helpful is that employees can view their pay, hours worked, absences and attendance online.

What do you dislike most about this product?

Some employees report glitches when logging into their personal profile, but Paycom's technical team helped us resolve that situation. If I need to make payments individually, it is a much more manual process than if I were to do it in batch. I can't think of anything else to say, for us the system works just as we need it to, it's excellent.

What recommendations would you give to someone considering this product?

It is a comprehensive system that allows employees to make changes and take responsibility for their own information. The system is very powerful in every skill we have tested! The report authors are very helpful. Using the talent management section was the best decision we have made. I would say that no matter the size of your organization, they can take care of you. Their system is robust and there are no links to click from one site to another. It stays in the same system for everything and the information flows seamlessly.

Pros

  • Continually Improving Product
  • Reliable
  • Efficient Service
  • Effective Service

Denise W.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

First-Class Payroll Service

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

My experience with Paycom thus far with a new company has been quite positive. Having worked with self-managed systems before, I can see the obvious benefits of collaborating with Paycom. I enjoy my job better now that I have the freedom to make my own decisions and implement them whenever I see fit. Paycheck reviews are a fantastic addition, allowing me to verify that my compensation and deductions are as they should be. As a manager, I've found the app to be quite useful, and it has greatly facilitated the speed with which I can oversee my team's operations.

What is your favorite aspect of this product?

Paycom has been an excellent business associate. They've been flexible and quick to respond to our requests. They haven't strayed from their commitment to the customer. If you're searching for a simple, all-in-one option, I'd suggest giving Paycom a try. The ease of usage is Paycom's strongest suit. Each worker has instantaneous access to their own data, which they may also edit as needed.

What do you dislike most about this product?

Many temporary workers find the initial setup to be too much to handle. When I close the app, I am frequently locked out. Seeking further information about making use of Paycom University.

What recommendations would you give to someone considering this product?

In general, I've had a positive time dealing with Paycom. Email notifications when I need to take action are helpful, as is the ability to authorize time off with a single click rather than entering my credentials every time. By delegating authority to the users, HR departments are free to focus on other tasks while Paycom is able to excel in its area of competence.

Pros

  • Continually Improving Product
  • Effective Service
  • Performance Enhancing
  • Enables Productivity

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