Paycom Logo
Paycom Logo
Paycom

Paycom

Composite Score
7.4 /10
CX Score
7.8 /10
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Paycom
7.4 /10

What is Paycom?

Paycom revolutionizes HR and payroll with fully automated, employee-first technology. Built in our single database, Paycom tools are designed to work together, streamlining performance and communication for a continuous flow of automation systemwide. This helps maintain data integrity and allows for uninterrupted management of the employee life cycle, from hiring to offboarding and every process in between. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally. We create easy-to-use HR and payroll technology to simplify life for employees and free up HR to focus on business initiatives moving the needle.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

5% Negative
4% Neutral
91% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Client's Interest First
  • Security Protects

Feature Ratings

Average 77

Attendance Management and Policies

79

Staffing

79

Workforce Scheduling

79

Workforce Dashboards and Reporting

76

Time Capture Physical

76

Absence Management

74

Labor Costing and Splitting

74

Shift Management

71

Rate Policies

69

Time Capture

68

Workforce Planning and Forecasting

68

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Vendor Support

76

Quality of Features

75

Availability and Quality of Training

73

Ease of Customization

71

Paycom Reviews

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Excellent product

Likeliness to Recommend

7 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Angela F.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2023

Easy to use platform, affordable quality!

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

The customer service and ability to reach out and contact your account specialist and team makes a big impact to the quality of services.

What is your favorite aspect of this product?

Geo fencing and ability to call with questions and get an answer!

What do you dislike most about this product?

Since the pandemic the turn over has been a lot so many account specialist have no real experience or knowledge of the system. With that said they still make an effort to get an answer for you which is much appreciated.

What recommendations would you give to someone considering this product?

Implementation is key. Please make sure to be clear about expectations and what you are looking for the system to do for you. They can build around it!

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexa P.

  • Role: Human Resources
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

"Paycom: A secure and reliable payment platform"

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

The biggest difference between Paycom and UKG READY is that Paycom offers a comprehensive HR administration and payroll solution, including HR, recruiting, training, billing, finance, law enforcement, benefits administration and more. UKG READY is a human resource management tool designed to help companies manage their employee development, compliance, recruitment and payroll management.

What is your favorite aspect of this product?

What I love most about Paycom is the ease of use it offers. The system is intuitive and easy to navigate, which means that even if you have no previous experience with human resource management, you can quickly learn how to use it. In addition, the platform offers very practical tools and functionalities, such as a payroll generator, reports and tools for time management. These tools can help employers to simplify and automate their human resource management processes very easily.

What do you dislike most about this product?

What I dislike about Paycom is the fact that it charges a high credit card processing fee and there are not many options to reduce this fee. Also, payment processing is slow compared to other payment systems.

What recommendations would you give to someone considering this product?

I would recommend a Paycom recruiting consultant because they offer a wide variety of tools and functionality to make the recruiting process easier. For example, the software allows recruiting consultants to manage multiple candidates, arrange interviews, follow up, evaluate candidate performance, and provide detailed reports on the recruiting process. In addition, the software offers advanced security features to protect candidate data, ensuring privacy and protecting company information. Paycom also offers first-class technical support to help recruiting consultants get the most out of the software.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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