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Paycom Logo
Paycom

Paycom

Composite Score
7.4 /10
CX Score
7.8 /10
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Paycom
7.4 /10

What is Paycom?

Paycom revolutionizes HR and payroll with fully automated, employee-first technology. Built in our single database, Paycom tools are designed to work together, streamlining performance and communication for a continuous flow of automation systemwide. This helps maintain data integrity and allows for uninterrupted management of the employee life cycle, from hiring to offboarding and every process in between. Recognized globally for its technology and workplace culture, Paycom serves businesses of all sizes in the U.S. and internationally. We create easy-to-use HR and payroll technology to simplify life for employees and free up HR to focus on business initiatives moving the needle.

Company Details

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Awards & Recognition

Paycom won the following awards in the Workforce Management - Midmarket category

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Paycom Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Paycom.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

81 Likeliness to Recommend

1
Since last award

93 Plan to Renew

80 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Paycom?

5% Negative
4% Neutral
91% Positive

Pros

  • Friendly Negotiation
  • Transparent
  • Client's Interest First
  • Security Protects

Feature Ratings

Average 77

Attendance Management and Policies

79

Staffing

79

Workforce Scheduling

79

Workforce Dashboards and Reporting

76

Time Capture Physical

76

Absence Management

74

Labor Costing and Splitting

74

Shift Management

71

Rate Policies

69

Time Capture

68

Workforce Planning and Forecasting

68

Vendor Capability Ratings

Average 76

Product Strategy and Rate of Improvement

79

Ease of Implementation

79

Breadth of Features

78

Ease of Data Integration

78

Business Value Created

78

Ease of IT Administration

77

Usability and Intuitiveness

76

Vendor Support

76

Quality of Features

75

Availability and Quality of Training

73

Ease of Customization

71

Paycom Reviews

Amenda J.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted Sep 2022

Easy unit of time and worker-driven payroll.

Likeliness to Recommend

8 /10

What differentiates Paycom from other similar products?

The Payroll package solutions below are the foremost common alternatives that users and reviewers compare with Paycom and plenty of folks are seeking reliable, productive package solutions with API / integration, automatic tax payment, and tax filing. Alternative vital factors to contemplate once researching alternatives to Paycom embrace time management and client service. We’ve got to compare a listing of solutions that reviewers voted because of the best overall alternatives and competitors to Paycom, as well as Paylocity, UKG Pro, Ceridian Dayforce, and Workday HCM.

What is your favorite aspect of this product?

Visibility of my hours, schedule, and therefore the cheque calculator. The best half concerning Paycom is the responsiveness of its client support team. I will go into any time of the day, and an individual can answer my decision in seconds. In addition, they'll connect us with somebody conversant in my company’s account so any resolution is as effective as doable. Paycom could be a one-stop search. It virtually will everything that you just will suppose a Payroll or unit of time manager would want to try and do their job. The sole distinction between doing it and not Paycom is that it provides c

What do you dislike most about this product?

The system is powerful and comprehensive, thus there's a small amount of a learning curve within the starting. However, this goes away when exploring the system for concerning half-hour. Apart from that, this is often a solid and extremely reliable product.

What recommendations would you give to someone considering this product?

Review all the options you would like and check that they're enclosed. Notice that the implementation takes time, the advantages you receive from an additional strong system will build your employees’ jobs easier. Try it for yourself I do know you'll not be foiled.

Pros

  • Reliable
  • Inspires Innovation
  • Altruistic
  • Helps Innovate

Cons

  • Commodity Features
  • Leverages Incumbent Status

Charles J.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2022

Great employee management application.

Likeliness to Recommend

10 /10

What differentiates Paycom from other similar products?

Highly scalable and easy to manage. Great for reporting. Time and attendance management.

What is your favorite aspect of this product?

Employee data security and management. Performance management and follow up. Great user Interface.

What do you dislike most about this product?

Mobile application is not user friendly. Integration with POS is not easy.

What recommendations would you give to someone considering this product?

Paycom is a must have for employee management and follow up

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kerren A.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2022

Paycom is a very helpful tool for payroll.

Likeliness to Recommend

9 /10

What differentiates Paycom from other similar products?

I appreciate the benefit of managing time and attendance, payroll adjustments, and worker data. It was straightforward to feature vaccination data on every employee’s profile to fulfill regulatory guidelines and streamline communication for all departments. Paycom will do an excellent job showing me a way to use their app so I can check my benefits, my schedule, my clock-in and clock-out times, and so on the video explanations are short and sweet, too!

What is your favorite aspect of this product?

I love the service, easy to use and has plenty of flexibility. Reports are easy to create and run fast. Loads of functions for workers and managers to use. We’ve got a dedicated support specialist. Paycom helps us customize the system to suit our needs. The open enrollment and performance review options are really easy to use. We’ve gone fully paperless. Our support team at Paycom is amazing. Someone continuously gets back to us right away. If our dedicated specialist is unavailable, there’s always someone that can step in and help.

What do you dislike most about this product?

The signup method was tedious and took some time to complete. Depending on your organization and your employee’s comfortability with different tech this might take longer or be a bit shorter. Make sure you provide ample time and are available as a resource for help.

What recommendations would you give to someone considering this product?

I powerfully advocate Paycom as an all-in-one HR/Payroll/Employee Management solution. It also has a great response staff which replies fast and helps a lot.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

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