

In Partnership With SelectHub

What is Paycom?
Paycom Software, Inc. (NYSE: PAYC) simplifies business and employees’ lives through automated, command-driven HR and payroll technology that revolutionizes data access. From hire to retire, Paycom’s employee-first technology leverages AI and full-solution automation to streamline processes and drive efficiencies in a truly single database, providing a seamless experience for Paycom’s clients and their employees. With its industry-first AI engine, IWant, Paycom provides instant and accurate access to employee data without having to navigate or learn the software.
Company Details
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In Partnership With SelectHub
Paycom Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Paycom?
Pros
- Friendly Negotiation
- Security Protects
- Client's Interest First
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Compensation Management
Time and Attendance
Direct Deposit
HR Systems Interface
Tax Form Preparation
Benefits Calculation
Accounting Systems Interface
Taxation Deduction
Vacation and Leave Tracking
Retirement Plan Tracking
Self Service Portal
Vendor Capability Ratings
Ease of Data Integration
Ease of Implementation
Breadth of Features
Quality of Features
Business Value Created
Ease of IT Administration
Availability and Quality of Training
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Ease of Customization
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Unnecessary Action Hero — Episode 6: Professional Help
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Built for Health Care: Paycom x Dominion Care
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Introducing IWant: Paycom’s Command-Driven AI Engine
Paycom x Waukegan Park District: Making HR and Payroll a Walk in the Park
Paycom Reviews
Cindy R.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Sep 2022
Robust Infrastructure with Top-Notch Support
Likeliness to Recommend
What differentiates Paycom from other similar products?
To put it simply, Paycom is a breeze to use. There's no need for any instruction. In addition, it merges other HR processes, including timekeeping, absence management, benefits enrollment, payroll, performance evaluations, and training checklists, into a single interface. Since it offers up-to-date data whenever needed, using Paycom is identical to doing it without it.
What is your favorite aspect of this product?
The best part about Paycom is the responsiveness of its customer support team. What I enjoy most is that requests for time off can be submitted and accepted with the convenience of a mouse click. The Paycom HR suite is an integrated system for managing employees that encourages creative thinking inside HR departments. The payroll system is user-friendly, and importing files for journal vouchers into the accounting software are simple to prepare.
What do you dislike most about this product?
There is not much that I hate about this product. The support staff isn't always consistent with the help they provide. There is a lack of preparation to offer solutions to my issues and information on my concerns. They are usually quite good. However, updates sometimes need extra administrative tasks like re-creating procedures or similar things.
What recommendations would you give to someone considering this product?
Paycom is used for all human resources needs, including payroll, time and attendance tracking, and performance reviews. I can track workers' time and attendance with the help of Paycom. Paycom frees our managers from time-consuming administrative tasks to better serve the organization. When looking for a comprehensive Human Resources, Payroll, and Employee Management solution, Paycom is what I would suggest.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Effective Service
Please tell us why you think this review should be flagged.

Andrey T.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
User-friendly payroll administration
Likeliness to Recommend
What differentiates Paycom from other similar products?
Compared to other HRIS systems, this one is by far the most user-friendly I've ever encountered. Everything a payroll or HR manager may need to complete their job is included. Fields, reports, and granular data exploration are all modifiable. With Paycom, I need to make one payment. Using Paycom to conduct payroll is a breeze.
What is your favorite aspect of this product?
I love Paycom has its own Time & Attendance platform. It gives workers a convenient online hub for handling administrative tasks related to their own payroll and benefits. The Paycom system is simple to use on the administrator side, client side, & employee side. Furthermore, they will put me in touch with an expert who is already acquainted with my income statement to ensure the most efficient resolution.
What do you dislike most about this product?
The implementation process was lengthy, but this is expected when migrating from one HR management system to another and transferring many employee records. Regarding tax preparation, income, and deductions, there was specific terminology that I struggled to grasp. Initially, my brain was swimming, but they were very helpful in demonstrating how everything translated.
What recommendations would you give to someone considering this product?
We transitioned to Paycom from another company since their software is much more straightforward. My company's payroll and human resources processes are streamlined, thanks to Paycom. Paycom manages my company's payroll, benefits, performance, and application tracking, and they do a fantastic job more straightforwardly. Must try.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Angie B.
- Role: Human Resources
- Industry: Other
- Involvement: End User of Application
Submitted Aug 2022
Paycom! Recommended HR tool.
Likeliness to Recommend
What differentiates Paycom from other similar products?
Paycom has unrivaled client service: they supply a well-balanced team to each shopper who is obtainable constantly to answer questions, provide training, and assist with setup and implementation. Returning from a platform wherever a customer service ticket might take days to receive a reply, it’s invaluable to be ready to call Paycom at any time and have somebody ready to assist.
What is your favorite aspect of this product?
The convenience of the software package for the hr manager/PR manager builds the transition easy and manageable. The software is simple for the worker to log in download paystubs, get W2’ and transfer expenses. I actually like however it breaks down my paystub. There’s a bit pie graph that shows you where your cash is going. That has helped me make selections concerning how much quantity I would like to contribute to my FSA and retirement.
What do you dislike most about this product?
The only very little wrinkle is that the system wants some additional care once handling workers and contractors simultaneously. This can be a minimal complaint and solely needs a unique level of hand-holding with managers and system users.
What recommendations would you give to someone considering this product?
As an employee, it is beyond simple to submit time off, navigate and realize my pay stubs, or very do anything that I’m wanting to do. I extremely suggest Paycom as an extremely employee-friendly option.
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Acts with Integrity
Please tell us why you think this review should be flagged.
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