Paycom

What differentiates Paycom from other similar products?

Paycom serves as my left hand, assisting me in ensuring that all of our benefits, performance management, training and development, and compliance needs are met. Everyone in the company uses Paycom for time management and payroll processing. DRG workers can also use Paycom to gather data for reports and analytics. Paycom helps with the organization's day-to-day operations and bridges communication gaps.

What is your favorite aspect of this product?

We've made a significant shift in compliance, allowing us to make and hold our employees far more accountable for their own timesheets, as well as removing manager responsibilities for making adjustments to individual timesheets. Paycom has been a fantastic development for our company, and our employees have embraced it as well. Paycom has exceeded our high standards for excellent customer service.

What do you dislike most about this product?

I wish there was a way to upload a document directly to an employee's profile rather than needing to create a document type first with the documents and management tool. Their support team is always on the phone with other customers. It would be ideal to be able to collaborate with the expert who is most familiar with our system.

What recommendations would you give to someone considering this product?

Paycom is a great fit for all of your HR and payroll needs. Benefits changes are smoothly communicated to payroll, requiring only one entry rather than two, which might lead to data entry errors. Everything is managed electronically, all employees must have an email address and access to a computer or other electronic device e.g. computer, tablet, smartphone.

What differentiates Paycom from other similar products?

Paycom is a payroll-focused, all-in-one operations system that also simplifies HR. Paycom was by far the simplest, fastest, and most successful technology we've ever implemented. The user interface is fairly simple.

What is your favorite aspect of this product?

I really like the fact that everything is stored in a single database, eliminating the need to switch between platforms for information. HR has access to the same information as payroll and I also like the phone app, which includes the ability for managers to approve time through the app. Any issues that we have are quickly addressed by a dedicated account specialist who is extremely knowledgeable and friendly.

What do you dislike most about this product?

One point I dislike is when I email our rep with a question, the rep doesn't always read my email carefully enough to understand what I'm asking, so I have to repeat myself or phrase something differently.

What recommendations would you give to someone considering this product?

Everything is in a single place, and it does what we need it to do for the most part. Reporting is straightforward, and having a dedicated specialist has ensured that anything else we required was promptly delivered. As a staff trainer, Paycom is also simple to teach to our employees.

What differentiates Paycom from other similar products?

With our representative visiting our office on a semi-regular basis, customer service has been excellent. When customers suggest system improvements, they are always taken into account. Paycom is improving all of the time!

What is your favorite aspect of this product?

As a staff trainer, it was my responsibility to guide others to learn how to use Paycom when my company switched to it. The process was quick and painless, and I was able to provide knowledge transfer to a diverse group of employees using the user-friendly interface. I use both the desktop and mobile interfaces because they are both simple and easy to use.

What do you dislike most about this product?

The most inconvenient aspect of Paycom was probably editing an employee's hourly timesheet. When making edits, I felt like it didn't flow properly, as if we changed something on Monday, it would mess up Tuesday.

What recommendations would you give to someone considering this product?

Paycom manages all aspects of payroll and human resources. There are numerous features, such as applicant tracking, employee profiles, PTO, and time tracking, and you can grant different levels of access to different admins. Their customer service team does an excellent job of responding to our concerns.