Pegasystems Inc.

Pega Low-Code BPM

Composite Score

7.8 /10

CX Score

8.0 /10

41 Reviews Write a Review

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What is Pega Low-Code BPM?

Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Company Details

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Pega Low-Code BPM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Low-Code BPM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Low-Code BPM?

0% Negative

10% Neutral

90% Positive

Pros

Trustworthy
Caring
Acts with Integrity
Helps Innovate

Feature Ratings

Average 78

Process Automation Templates

Process Workflow Designer

Low-Code Automation

In-App Automated Workflows

Process Simulation

Process Library

BPMN Compliance

Collaboration

Content Management

Real-time Process Analysis

Mobile Support

Vendor Capability Ratings

Average 76

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.8

View Pega Low-Code BPM in this category (opens in a new tab)

Pega Low-Code BPM Reviews

Keshavulu D.

Role: Student Academic
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use, but a bit pricey

Likeliness to Recommend

10 /10

What differentiates Pega Low-Code BPM from other similar products?

AI and Decisioning Capabilities: Pega incorporates advanced AI and machine learning for predictive analytics and real-time decision-making, which is less common in other BPM platforms. Robust Case Management: Pega’s dynamic case management allows for handling complex workflows and adaptable processes. Unified Platform: It combines BPM, CRM, and RPA seamlessly into one platform, reducing the need for multiple tools. Extensibility: Pega supports heavy customization without compromising the low-code experience. Cloud Choice: Provides deployment flexibility across private, public, or hybrid clouds.

What is your favorite aspect of this product?

The platform’s intuitive low-code interface makes it accessible to both developers and business users, fostering collaboration while accelerating delivery timelines.

What do you dislike most about this product?

The steep learning curve for new users unfamiliar with Pega's proprietary terms and methods can be challenging, particularly for those transitioning from other platforms.

What recommendations would you give to someone considering this product?

Training is essential: Invest time in Pega’s training resources and certifications to fully unlock its potential. Assess scalability needs: Ensure your organization requires the level of customization and enterprise-grade solutions Pega offers. Leverage support: Make use of Pega’s community and customer support for smoother adoption.

Pros

Reliable
Transparent
Performance Enhancing
Enables Productivity

Cons

Slower Product Innovation
Security Frustrates
Less Efficient Service

Mayank J.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

A great low-code platform easing automation

Likeliness to Recommend

10 /10

What differentiates Pega Low-Code BPM from other similar products?

Unlike other low-code BPM technologies, Pega offers industry-specific solutions, a unified platform, dynamic case management, and AI-driven automation.

What is your favorite aspect of this product?

What sets Pega apart is its ability to simplify complex processes through an intuitive platform that can be easily tailored to meet evolving business needs.

What do you dislike most about this product?

While it's easy to use and set up, initial learning process can be a bit difficult.

What recommendations would you give to someone considering this product?

If you are a business person wanting to streamline your complex process, Pega is the solution.

Pros

Reliable
Effective Service
Acts with Integrity
Generous Negotitation

Milan P.

Role: Public Sector
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Powerful platform, but complexity and costs add up

Likeliness to Recommend

6 /10

What differentiates Pega Low-Code BPM from other similar products?

Pega Low-Code BPM stands out for its AI-driven automation and seamless BPM-RPA integration, but its complexity and cost are notable factors.

What is your favorite aspect of this product?

The AI-driven decision-making and seamless automation capabilities.

What do you dislike most about this product?

The platform's complexity and high costs can be challenging for smaller teams or organizations.

What recommendations would you give to someone considering this product?

Ensure your team has the expertise to manage its complexity and evaluate whether the platform's capabilities justify the cost for your specific needs.

Pros

Trustworthy
Acts with Integrity
Security Protects
Helps Innovate

Pega Low-Code BPM

What is Pega Low-Code BPM?

Company Details

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Pega Low-Code BPM Ratings

89 Likeliness to Recommend

94 Plan to Renew

80 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Pega Low-Code BPM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Content Management Includes collaboration, check-in/check-out, and version control.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Mobile Support The solution provides the ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Low-Code Business Process Management - Midmarket

Pega Low-Code BPM Reviews

Keshavulu D.

Easy to use, but a bit pricey

Likeliness to Recommend

Pros

Cons

Mayank J.

A great low-code platform easing automation

Likeliness to Recommend

Pros

Milan P.

Powerful platform, but complexity and costs add up

Likeliness to Recommend

Pros

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Feature Ratings

Process Automation Templates

Process Workflow Designer

Low-Code Automation

In-App Automated Workflows

Process Simulation

Process Library

BPMN Compliance

Collaboration

Content Management

Real-time Process Analysis

Mobile Support

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support