Pegasystems Inc.

Pega Low-Code BPM

Composite Score

7.9 /10

CX Score

8.1 /10

42 Reviews Write a Review

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What is Pega Low-Code BPM?

Improve efficiency, visibility, and agility of critical business processes. Build flexible and easy-to-use business solutions that help your business innovate and differentiate in a fast-changing market. Pega BPM helps you simplify and automate your operations so that you can reduce costs and improve business agility. Pega's unique Build For Change® technology delivers repeatable solutions that can be efficiently reused and tailored to meet the requirements of diverse customers, product lines, channels, and geographies.

Company Details

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Pega Low-Code BPM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pega Low-Code BPM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

95 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pega Low-Code BPM?

0% Negative

10% Neutral

90% Positive

Pros

Trustworthy
Caring
Helps Innovate
Acts with Integrity

Feature Ratings

Average 79

Process Automation Templates

Process Workflow Designer

Low-Code Automation

In-App Automated Workflows

Process Simulation

Process Library

BPMN Compliance

Collaboration

Content Management

Real-time Process Analysis

Permissions and Governance

Vendor Capability Ratings

Average 77

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support

Also Featured in...

Low-Code Business Process Management - Midmarket

Score 7.9

View Pega Low-Code BPM in this category (opens in a new tab)

Pega Low-Code BPM Reviews

Joe-Martins A.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Powerful Yet Challenging, with Great Potential

Likeliness to Recommend

10 /10

What differentiates Pega Low-Code BPM from other similar products?

Pega Low-Code BPM really stands out from other products due to its good case management and advanced decisioning capabilities, enabling faster and more adaptive process automation.

What is your favorite aspect of this product?

My favorite aspect of this product is its intuitive visual interface, which simplifies app development for non-technical users while maintaining flexibility for complex workflows.

What do you dislike most about this product?

I dislike the steep learning curve for advanced features in Pega Low-Code BPM, which can be challenging for new users despite its low-code promise.

What recommendations would you give to someone considering this product?

I recommend taking advantage of Pega’s extensive training resources and community support to navigate the platform better and maximize its capabilities for business needs.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rajat G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

"Low code and features rich app development"

Likeliness to Recommend

6 /10

What differentiates Pega Low-Code BPM from other similar products?

1. Ability to build what you imagine.. the better you think the best this product helps you to innovate 2. Platform hosts an Eco-system to build end to end application with good customer support 3. The Layer cake helps drive re-usability of products & components in a global context

What is your favorite aspect of this product?

Next Gen AI Case Management Centre Out approach

What do you dislike most about this product?

There are some serious issues with the Stream services and Kafka that aren't easily resolved and persist despite engaging with the vendor and following configuration recommendations . The tracer feature is outdated and not user friendly, most developers find it difficult to understand and use.

What recommendations would you give to someone considering this product?

Needs to work more towards low code/ no code practice Not as simple other competitors for citizen developers. UI is sluggish and always a notch below the market standards New versions are getting more unstable with more frequent patch updates for stability Licensing cost is very high

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Less Transparent

Manohar l.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2025

Pega seamless workflow automation

Likeliness to Recommend

10 /10

What differentiates Pega Low-Code BPM from other similar products?

Its a low code platform which enables faster development with its case types and layers model . It is evolving with the trending technology adding ai features.

What is your favorite aspect of this product?

It has capabilities of ai where it enables gen ai features like pega blueprint which enables easy building of casetypes which are the building blocks for automation workflow.

What do you dislike most about this product?

The learning curve of this is so different to learn and it has different development paths . The price for every case also more compared to other bpm products

What recommendations would you give to someone considering this product?

Providing a good ui and more templates for ui and ux in automation workflow which helps users to more interact.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Trustworthy

Pega Low-Code BPM

What is Pega Low-Code BPM?

Company Details

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Pega Low-Code BPM Ratings

89 Likeliness to Recommend

95 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Pega Low-Code BPM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Process Automation Templates Leverage pre-built templates for automating processes. Templates include sample workflows for common processes.

Process Workflow Designer The ability to document processes in a visual manner. A common format is a workflow diagrams with swimlanes.

Low-Code Automation Ability to automate business processes with little to no coding experience or technical skillsets via intuitive tools i.e. drag and drop.

In-App Automated Workflows Ability to automate tasks and request triaging within the BPM application

Process Simulation The ability to test and model the process with simulated inputs for the purpose of optimizing the design and anticipating performance in the "real world".

Process Library A repository of documented processes which can be accessed for revision.

BPMN Compliance Process workflow design compliance with the latest Business Process Model and Notation standard.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Content Management Includes collaboration, check-in/check-out, and version control.

Real-time Process Analysis Analyze the performance of automated processes while they are being executed. Measure key metrics such as velocity, time, cost, resourcing, etc.

Permissions and Governance Approve user generated process automations, coupled with the ability to restrict access to specific processes.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Low-Code Business Process Management - Midmarket

Pega Low-Code BPM Reviews

Joe-Martins A.

Powerful Yet Challenging, with Great Potential

Likeliness to Recommend

Pros

Rajat G.

"Low code and features rich app development"

Likeliness to Recommend

Pros

Cons

Manohar l.

Pega seamless workflow automation

Likeliness to Recommend

Pros

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Feature Ratings

Process Automation Templates

Process Workflow Designer

Low-Code Automation

In-App Automated Workflows

Process Simulation

Process Library

BPMN Compliance

Collaboration

Content Management

Real-time Process Analysis

Permissions and Governance

Vendor Capability Ratings

Quality of Features

Product Strategy and Rate of Improvement

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Vendor Support