Pendo Logo Award Winner Product Badge
Pendo Logo Award Winner Product Badge
Pendo.io, Inc.

Pendo

Composite Score
8.5 /10
CX Score
8.8 /10
Pendo
8.5 /10

What is Pendo?

Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.

Company Details


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Awards & Recognition

Pendo won the following awards in the Product Management category

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Pendo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pendo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

94 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pendo?

1% Negative
0% Neutral
99% Positive

Pros

  • Fair
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 89

Product Management

93

ALM Integration

92

Workflow Management

92

Backlog Management

91

Feature Management

90

Release Planning

90

Idea Management

82

Visual Roadmap

81

Vendor Capability Ratings

Average 87

Business Value Created

94

Ease of Implementation

92

Product Strategy and Rate of Improvement

92

Quality of Features

91

Ease of Data Integration

91

Availability and Quality of Training

88

Breadth of Features

87

Usability and Intuitiveness

82

Ease of Customization

82

Ease of IT Administration

80

Vendor Support

80

Pendo Reviews

Ashley R.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Comprehensive Usage Metrics + Segmented Msging

Likeliness to Recommend

9 /10

What differentiates Pendo from other similar products?

Their usage tracking, segmenting and ability to quickly get usage data to excel or to target the right audience with a guide/in-app notification is unmatched.

What is your favorite aspect of this product?

Usage tracking and segmenting

What do you dislike most about this product?

The pricing strategy can be onerous for companies growing via acquisition and adding new applications to their suite of products each year.

What recommendations would you give to someone considering this product?

Review their pricing strategy against your growth strategy. Additionally, because implementation is so quick and easy, I'd recommend doing a quick trial to verify you can easily track the data and features you want.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kevin S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Nov 2021

Great support and lots of evolving features

Likeliness to Recommend

7 /10

What differentiates Pendo from other similar products?

Enjoy the clean UI and helpful support

What is your favorite aspect of this product?

Usability of the platform

What do you dislike most about this product?

The help articles can be a bit hard to maneuver sometimes.

What recommendations would you give to someone considering this product?

Work with the team to get a tailored demo to ensure it checks all of the boxes you're looking for.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Efficient Service

Jonathan P.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Pendo, it solves our usecase

Likeliness to Recommend

8 /10

What differentiates Pendo from other similar products?

It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been used to measure our clients' usage of our tool so it is integrated with the events from our dashboard and displayed within Pendo. We are able to pull usage stats and download them to send to clients so we can best measure that the tool is being utilized.

What is your favorite aspect of this product?

As we made a migration from a Java-based administration console to a web-based one, we needed a way to track how our users would interact with the site so that we could instill continuous improvement on the site. We evaluated many companies but chose Pendo.io in the end to serve our needs.

What do you dislike most about this product?

Nothing at all it really solved most of our problems.

What recommendations would you give to someone considering this product?

Pros Fast setup. just a simple script and the platform start tracking data. Easy to build reports. Great onboarding experience, we good support from Pendo.io team. Cons To have out of the box dashboard built. Feature to have the opportunity to understand trends on future actions. Keep improving their script to track visitors to be able to track more data with less help from developers.

Pros

  • Respectful
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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