
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
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Pendo Reviews

Ashley R.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Dec 2021
Comprehensive Usage Metrics + Segmented Msging
Likeliness to Recommend
What differentiates Pendo from other similar products?
Their usage tracking, segmenting and ability to quickly get usage data to excel or to target the right audience with a guide/in-app notification is unmatched.
What is your favorite aspect of this product?
Usage tracking and segmenting
What do you dislike most about this product?
The pricing strategy can be onerous for companies growing via acquisition and adding new applications to their suite of products each year.
What recommendations would you give to someone considering this product?
Review their pricing strategy against your growth strategy. Additionally, because implementation is so quick and easy, I'd recommend doing a quick trial to verify you can easily track the data and features you want.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Kevin S.
- Role: Operations
- Industry: Technology
- Involvement: Initial Implementation
Submitted Nov 2021
Great support and lots of evolving features
Likeliness to Recommend
What differentiates Pendo from other similar products?
Enjoy the clean UI and helpful support
What is your favorite aspect of this product?
Usability of the platform
What do you dislike most about this product?
The help articles can be a bit hard to maneuver sometimes.
What recommendations would you give to someone considering this product?
Work with the team to get a tailored demo to ensure it checks all of the boxes you're looking for.
Pros
- Continually Improving Product
- Reliable
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.

Jonathan P.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: Business Leader or Manager
Submitted Sep 2021
Pendo, it solves our usecase
Likeliness to Recommend
What differentiates Pendo from other similar products?
It is used primarily within the Customer Success teams and Sales teams, but our product folks do have access to it as well. It has been used to measure our clients' usage of our tool so it is integrated with the events from our dashboard and displayed within Pendo. We are able to pull usage stats and download them to send to clients so we can best measure that the tool is being utilized.
What is your favorite aspect of this product?
As we made a migration from a Java-based administration console to a web-based one, we needed a way to track how our users would interact with the site so that we could instill continuous improvement on the site. We evaluated many companies but chose Pendo.io in the end to serve our needs.
What do you dislike most about this product?
Nothing at all it really solved most of our problems.
What recommendations would you give to someone considering this product?
Pros Fast setup. just a simple script and the platform start tracking data. Easy to build reports. Great onboarding experience, we good support from Pendo.io team. Cons To have out of the box dashboard built. Feature to have the opportunity to understand trends on future actions. Keep improving their script to track visitors to be able to track more data with less help from developers.
Pros
- Respectful
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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