
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
Also Featured in...
Pendo Reviews
Shona F.
- Role: Operations
- Industry: Healthcare
- Involvement: End User of Application
Submitted Jul 2021
Great product
Likeliness to Recommend
What differentiates Pendo from other similar products?
The combination of "Insights" (data), "Guidance" (in app tooltips and guides), and Voice of the Customer (Feedback product) allow us to cover a lot of bases and conveniently use the same tool.
What is your favorite aspect of this product?
The Guide builder is easy to use and help us build in-product content that looks great, even without the help of a designer!
What do you dislike most about this product?
Difficulty with data and tracking for our mobile apps.
What recommendations would you give to someone considering this product?
Do your homework for onboarding to get everything out of it (help with first actions, flows, best practices, etc.) Get involved in the customer community and use the help center.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Respectful
Please tell us why you think this review should be flagged.

Brittany S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great value for $, always innovating but too lite
Likeliness to Recommend
What differentiates Pendo from other similar products?
Price was great and seemed flexible enough
What is your favorite aspect of this product?
They are always innovating with new features, service and support were great and I liked to the brand
What do you dislike most about this product?
Dashboards aren't robust or intuitive enough and customization is too buggy and hard to do
What recommendations would you give to someone considering this product?
It's not the most robust but good enough for most cases and for the price
Pros
- Respectful
- Helps Innovate
- Continually Improving Product
- Inspires Innovation
Please tell us why you think this review should be flagged.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2021
Great and useful software
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Enables Productivity
- Trustworthy
Cons
- Less Transparent
Please tell us why you think this review should be flagged.
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