
What is Pendo?
Pendo is an all-in-one platform for breakthrough digital experiences. This integrated suite of product management and digital adoption tools brings analytics, in-app guides, and feedback into one place so you can make informed decisions, take action on your data, and drive business outcomes. Whether you build software, manage schools, or sell screwdrivers, Pendo improves the products your customers rely on.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
94 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pendo?
Pros
- Fair
- Reliable
- Performance Enhancing
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Product Management
ALM Integration
Workflow Management
Backlog Management
Feature Management
Release Planning
Idea Management
Visual Roadmap
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Product Strategy and Rate of Improvement
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Breadth of Features
Usability and Intuitiveness
Ease of Customization
Ease of IT Administration
Vendor Support
Also Featured in...
Pendo Reviews
Ciru G.
- Role: Information Technology
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2022
Fantastic Features But Expensive
Likeliness to Recommend
What differentiates Pendo from other similar products?
Pendo Adopt is great in that it comes with product management features and is also a great digital adoption platform
What is your favorite aspect of this product?
Despite being multipurpose, using Pendo Adopt is easy The software is seamless to use and highly affordable
What do you dislike most about this product?
Well, not many issues as Pendo Adopt has been working as expected.
What recommendations would you give to someone considering this product?
I recommend Pendo Adopt as product management as it offers powerful and effective features.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Salih A.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Nov 2022
Easy to use for analysis, and page/feature tagging
Likeliness to Recommend
What differentiates Pendo from other similar products?
Understand product enrollment delivery points and the user journey when they first become a customer. Knowing which features they utilized and when they interacted with them. Pendo analytics are so simple to use that I can examine use stats and offer the required assistance for decision points in minutes. The tool works as intended, and following the instructions we've provided will help you handle problems quickly. It's also useful to know what consumers are interested in and where they spend their time in order to validate improvements, requests and focus effort.
What is your favorite aspect of this product?
Pendo analytics make it simple to trace a customer's journey and understand how they engage with our products and features. It is simple to teach people on the analytics tool; tutorials, user messages, and event monitoring are all incredibly valuable features that are widely utilized. I like being able to go into a client's history and tool usage. I can frequently troubleshoot and make choices regarding a customer account without a lot of back and forth. This implies that I may strive to assist a customer while keeping FCR statistics low.
What do you dislike most about this product?
I believe the default widgets may benefit from an update and expansion. If the client has spent a significant amount of time on the tool in a short period of time, the activities will overlap and cannot be separated.
What recommendations would you give to someone considering this product?
Examine the many aspects of the tool to discover how you might benefit from them. Create some use cases for what you're attempting to do and see how you can achieve them. Examine the tool's analysis and settings. Pendo offers a far simpler user interface, and even non-techies may easily tag pages and features. Be prepared to spend time developing segments; individual user data is excellent, but constructing segments allows you to see the broader picture.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
Carol H.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Oct 2022
Excellent analysis tool
Likeliness to Recommend
What differentiates Pendo from other similar products?
Quickly addressing client preparedness and software usage success throughout the onboarding and training process for newly bought software. Using Pendo, we were able to respond faster and validate client success in adoption, allowing us to move certain firms through the onboarding funnel more quickly. This has given us the opportunity to ask, "What can we do to better or improve the functionality of a certain page where visitors are having the greatest difficulty?" Also, before to Pendo, we couldn't measure the success of user communications; today, we can.
What is your favorite aspect of this product?
Without the usual engineering delays, we can make rapid announcements and get quick analytics from our platform. Real-time data and simplicity of use are essential for tracking progress and client uptake of the program. We utilize Pendo to assess client preparedness to go from onboarding through graduation from our support organization.
What do you dislike most about this product?
My only qualm is that it is a two-edged sword. Pendo accomplishes SO MUCH that navigating all the resources to discover the capabilities might be tough. There is a fantastic resource center, however I frequently come across old films from prior editions that do not correspond to the current one.
What recommendations would you give to someone considering this product?
Be prepared to study a lot if you are looking for software in this category. There are numerous capabilities and features, so take your time reviewing the materials.
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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