Pendo

What differentiates Pendo from other similar products?

Pendo assists me in creating instructions and tracking where individuals get stuck so that I can advise them. We must also publicize our releases at least 48 hours in advance, and releases necessitate a brief blackout period. We believe that communicating this with actual people checking in, rather than email blasts, is preferable, and Pendo allows us to do it directly in the app. We may choose when our advisors should initially emerge and when they should disappear.

What is your favorite aspect of this product?

I enjoy being able to create app documentation (guides) without having to send it to a development team and wait for the material to surface after the app's official release. I hadn't anticipated the simplicity of use of social media, but I was pleasantly delighted to see that it wasn't far away. When I got stuck, assistance was usually able to help (once I found the support tab). People who struggle with technology will continue to struggle with this, but if you learn Google Docs, I believe you'll understand soon enough.

What do you dislike most about this product?

There is currently no ability to archive guides in context folders for easier organization on the Guides website. Product areas are not a practical manner of organizing them. Also, the text editor is rather old, and it is not the greatest choice for copying from Pendo because the markings are part of the text. You'll adore it if you're used to text editing on Discord; the other 90% of us will find it bothersome.

What recommendations would you give to someone considering this product?

This is one of the best software in its segment, it is functional and improves the productivity of all the people who use it, I have used other software, but Pendo has been superior and that is why we continue to use it and in the company we can recommend it to others. implementation.

What differentiates Pendo from other similar products?

The biggest advantage of Pendo for us is the ability to deploy in-app messaging and capture user input in context. It has decreased the time and effort necessary to test new experiences and functions effectively in our app as a flexible yet consistent message system. Furthermore, Pendo makes it very simple to measure and report on interactions. We can show our consumers new features and explain how to utilize them. We can also consolidate many of the help desk materials and support sites into a single, consistent place without requiring engineering assistance.

What is your favorite aspect of this product?

Pendo has provided us with a collection of tools that make in-app messaging very simple to set up and use, such as onboarding tutorials, NPS surveys, and other feedback gathering tools. We have numerous options for where and how to show certain messages, and we have a lot of control over who sees which messages and when they are presented. I enjoy the resource center as a centralized location for our clients' help center resources, as well as the announcement features for sending targeted messages to groups of individuals.

What do you dislike most about this product?

Pendo, like many third-party tools, can occasionally interact weirdly with our app. Conflicts between Pendo instructions and other forms of layered UI, such as modals and overlays, can be difficult to prevent. We've also been frustrated by Pendo limits in allowing dynamic UI changes like toggling between bright and dark modes.

What recommendations would you give to someone considering this product?

Using Pendo across several corporate sites is the most difficult component of our system. If this is known from the outset, specialized training is required to establish the Pendo shard.

What differentiates Pendo from other similar products?

Using this tool, our organization may collect product feature requests as well as any enhancement requests. Because of the tool's ease of use, our clients are prepared to give ideas/feedback through it rather than rely on corporate workers. Pendo makes it simple to offer new features and lead users through a process, and segmented statistics aid in gaining a thorough picture of how the app is used and how it can be enhanced. By providing us with information on how customers use the product, a venue for product education, and the ability to engage with end users.

What is your favorite aspect of this product?

The tool is simple to use, allowing any user to adopt it on the fly. I like how simple it is to categorize site features and pages and gain information into how consumers use our goods. Pendo has also enabled us to create a whole ecosystem of product education. The Visual Designer overlay is extremely user-friendly and allows anybody to create compelling user content and position it precisely where they want it to appear. The choices for tailoring the information to your specific requirements are carefully thought out.

What do you dislike most about this product?

Some issues have been noticed that are more on the application side and need to be addressed, such as supplying better ids and URLs instead of Pendo. We've been a Pendo customer for many years and have seen some advancements, however we have to rely on our engineers to produce trace events for all mobile analytics because tagging isn't an option. We also have a Windows app, and because there is no SDK, we cannot have advertisements or analytics, which is awful.

What recommendations would you give to someone considering this product?

This is one of the best in its segment, it has been of great help to the company, it makes work more efficient and it also allows us to improve every day. This is why I feel confident in recommending the implementation of this software.