Pendo

What differentiates Pendo from other similar products?

Pendo provides vital product usage statistics to our customer care teams while also allowing us to consolidate onboarding procedures, feedback mechanisms, and client education into a single application. Pendo is essential for keeping me up to date on my consumer base. At other firms, I've used Pendo to send out large messages to certain client groups and even encourage admins to sign up for forthcoming webinars.

What is your favorite aspect of this product?

The ability to deploy customer-facing onboarding, tooltips, and education is the best feature of Pendo. In addition, the client use data you receive is quite strong and can be utilized for anything from an account review to developing your own bespoke customer health score from scratch. It's also useful for determining which features aren't being tested. A must in order to keep clients from becoming upset.

What do you dislike most about this product?

The only disadvantage of having access to this sort of information is when clients request it to check if their representatives are utilizing it as much as they expected. That said, as long as you collect and use data from the start, there will be no surprises, and you can strive to ensure it is never a bad thing.

What recommendations would you give to someone considering this product?

I always say that the first thing you should do is think about the possible use cases and learn how to use the software in the right way to realize its true potential. Make sure you have enough personnel involved in the implementation of the software that will help to adopt the use of the software quickly.

What differentiates Pendo from other similar products?

Pendo enables us to determine which features function and which do not. This enables us to more efficiently prioritize product implementation and engineering time in order to address the issues that are most important to our customers. To compare our users' behavior with all guides, pages, and feature metrics at the same time. It enables us to compile a report that can lead us to a conclusion that leaves consumers unharmed.

What is your favorite aspect of this product?

Pendo enables us to broaden our insights in order to better understand what our consumers are doing throughout our product experience. NPS surveys and product analytics on a SaaS platform combine to provide a highly strong platform that can help us enhance user adoption while also leading product teams to better understand and analyze user behavior. Fantastic Sales, Onboarding, and Customer Service Process - The Pendo team has been outstanding from start to finish. Useful insights into how our clients utilize our platform, with the results already influencing future product cycles.

What do you dislike most about this product?

Custom editing capabilities in guide editor mode are limited in comparison to the guide's rudimentary tools. What I don't see is the animation transition when the guide is presented or appears on the items. If you're thinking about utilizing Pendo, I'd recommend checking out Feedback as soon as you start using Insights.

What recommendations would you give to someone considering this product?

Take the time to learn how to use the software effectively, build from less to more, and get your peers to adopt it quickly to reap its full benefits.

What differentiates Pendo from other similar products?

With Pendo, you can effectively drive development by assisting your users in maximizing the benefit of your product. It integrates retroactive usage metrics, in-app advice, and feedback management tools under a single umbrella so you can increase employee productivity, promote software adoption, and become a product-led organization. Without creating a single line of code, you may complete the entire task at scale.

What is your favorite aspect of this product?

When compared to other platforms, the ability to examine insights retroactively on newly marked features and pages is a significant game-changer and an excellent resource for historical data comparison. Particularly if you have any front-end web experience, tagging is simple and straightforward to master. Guidelines are a very powerful feature that offers a plethora of chances to acquire customer feedback and target visitors with important information.

What do you dislike most about this product?

The tool's worst point, in my opinion, is the track events feature, which entails manually sending tracking events. Utilizing that data can be rather laborious because it is not as well developed as that of the rest of the ensemble. The guide section might use some expansion, and occasionally you might want to be able to create more robust guides without having to deal with Javascript.

What recommendations would you give to someone considering this product?

Pendo eliminates the guesswork involved in determining which existing features our consumers use frequently, which new ones they actually use, and which features they wish were available. The team can gain clear insights into what was effective and what needs more improvement by giving you the means to obtain statistics on product adoption and continuous usage fairly readily.