KnowBe4

PhishER

Composite Score

7.2 /10

CX Score

7.3 /10

5 Reviews Write a Review

Claim Software

What is PhishER?

With automatic prioritization for emails, PhishER™ helps your InfoSec and Security Operations team cut through the inbox noise and respond to the most dangerous threats more quickly.

Company Details

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PhishER Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

93 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love PhishER?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Efficient Service

Feature Ratings

Average 77

Feedback Loop

Dashboards

Case Management

Management and Sharing of Intelligence

Orchestrate & Automate

Data Model

Automated Phishing Handling

Document & Artifact Storage

Playbooks/Runbooks and Workflow Builder

Integration Capabilities

Collective Analytics Layer

Vendor Capability Ratings

Average 81

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created

PhishER Reviews

Matthew Y.

Role: Information Technology
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

PhishER gets the job done

Likeliness to Recommend

8 /10

What differentiates PhishER from other similar products?

Great user interface and fast support from technical staff

What is your favorite aspect of this product?

Fast technical support and ease of use platform

What do you dislike most about this product?

Can't think of one to be honest

What recommendations would you give to someone considering this product?

Excellent use, especially if deplying to small-medium companies (in my experience)

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

PhishER

What is PhishER?

Company Details

Need Assistance?

PhishER Ratings

93 Likeliness to Recommend

100 Plan to Renew

75 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love PhishER?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Feedback Loop Leverage the feedback loop to enable faster, more accurate actions as you anticipate and thwart a threat actor’s next move.

Dashboards Create multiple, custom dashboards tailored to different teams.

Case Management Reduction in false positives by integrating threat intelligence directly in case reports by linking cases and to historical or other ongoing cases.

Management and Sharing of Intelligence The ability to heavily leverage a REST API and represent data in a way that can be shared among multiple teams and tools. STIX/TAXII support.

Orchestrate & Automate Ability to prioritize mission-critical playbooks. Performance easily monitored from central location with no execution limits and additional servers as needed.

Data Model Flexible data model that supports bespoke indicators. Associations can be formed between different objects, e.g. between threat actors and their capabililities.

Automated Phishing Handling Eliminate the burden of manually analyzing and remediating the growing volume of phishing emails.

Document & Artifact Storage Extensible storage to meet growing needs. The ability to link documents and artifacts to relevant intelligence or other information.

Playbooks/Runbooks and Workflow Builder Solution should enable playbook and workflow creation and modification using simple techniques—such as drag-and-drop interfaces.

Integration Capabilities Flexible playbooks to support integration workflows and REST API to allow flexibility in integration development.

Collective Analytics Layer Ground truth telemetry from other analysts around the globe is provided anonymously and automatically.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

PhishER Reviews

Matthew Y.

PhishER gets the job done

Likeliness to Recommend

Pros

Feature Ratings

Feedback Loop

Dashboards

Case Management

Management and Sharing of Intelligence

Orchestrate & Automate

Data Model

Automated Phishing Handling

Document & Artifact Storage

Playbooks/Runbooks and Workflow Builder

Integration Capabilities

Collective Analytics Layer

Vendor Capability Ratings

Ease of Implementation

Ease of Data Integration

Usability and Intuitiveness

Ease of Customization

Ease of IT Administration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Quality of Features

Breadth of Features

Business Value Created