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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Rakesh S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Sales wizard

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Data storage and management.

What is your favorite aspect of this product?

Lead management and CRM

What do you dislike most about this product?

UI needs to be more interactive

What recommendations would you give to someone considering this product?

Great product to enhance sales

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Beckham L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2022

"Efficiently Manage Construction Projects"

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers a unique real-time dashboard that gives users up-to-date info about all stages of their construction project at once. This feature allows them to track tasks and leads, as well as measure team performance more easily. It’s also helpful for ensuring projects are running smoothly and for keeping everyone involved in the loop on progress.

What is your favorite aspect of this product?

I appreciate the automation capabilities of this product. Pipedrive automates data entry for customer profiles and sales pipelines, as well as other activities such as contact scheduling and backups. This helps project managers save time on tedious tasks and enables them to focus on the tasks that require more attention. Automation also ensures accuracy in data entry, reducing the risk of errors or omissions.

What do you dislike most about this product?

A few changes would have significantly improved its suitability for our use case. One of these is a team member's inability to see the mail tracking features on emails that other team members have sent. When client 1 receives an email from person A, I am unable to access the mail tracking tool to see if the client received the email or not. I have to manually check with each team member to see if their customer "saw" their email.

What recommendations would you give to someone considering this product?

The team has a good track record of providing timely and accurate support to users. They also have plenty of helpful tutorials on their website, as well as a user community where you can ask questions and get help from other users. This can be an invaluable resource for getting the most out of the product. Finally, I would suggest they take advantage of any free trial period to make sure that Pipedrive is a good fit for their business before committing long-term.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Maria Q.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2022

Pipedrive connects you to your customers

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Our conglomerate uses Pipedrive as a dedicated customer acquisition server after an extensive search for such a software, Pipedrive even provides us with valuable statistics when making offers and sweepstakes, as well as a constant follow-up to our customers through calls, mails, reminders. Since using Pipedrive a large percentage of our customers are in the same place allowing us to have control of every movement made.

What is your favorite aspect of this product?

Sending reminders and alerts that Pipedrive provides is extremely successful, keeping our customers connected with us constantly which allows us to know more about their needs and queries, it also produces management reports that allow us to evaluate the scope of our products and services, as well as potential customers who are interested in the company. Pipedrive also has an intuitive and easy to use interface.

What do you dislike most about this product?

It would be interesting to know how to add integrations because sometimes it can be confusing, it is a tool that works very well and fulfills what it promises at an interesting cost, there have been cases in our users where the tool fails to transmit emails to our customers causing loss of information and contact with them, we would like to have a video call service instead of communication through notes.

What recommendations would you give to someone considering this product?

Especially aimed at small companies with a small number of workers because the more information flow can lead to failures, excellent interface and operation, it can still improve, if you have a small business should give it a try, increased sales, billing control, greater feedback between customer and company. Adding other features could help us much more in saving time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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