Pipedrive Customer Reviews 2025 | Customer Relationship Management

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Pipedrive

Composite Score

8.8 /10

CX Score

9.1 /10

305 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

Service Experience

2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Performance Enhancing
Reliable
Trustworthy

Feature Ratings

Average 84

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.8

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Jennifer K.

Role: Sales Marketing
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use, great mobile capabilities as well!

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

I liked the price point on Pipedrive. It seemed like the best deal for our dollars.

What is your favorite aspect of this product?

The mobile capabilities are really nice and easy to use. You can dial from your cell from in the program without having to exit.

What do you dislike most about this product?

The fact that I can't talk to a human on the phone for service and support, because I only have the basic level at this point, I have to use the chat feature. Sometimes a question that could be answered in 20 seconds on the phone takes a lot longer via chat. Just my opinion.

What recommendations would you give to someone considering this product?

It's a great solution and the mobile capabilities are great.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Vendor's Interest First
Under Delivered
Less Transparent

Sam B.

Role: C-Level
Industry: Shipping
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to implement, and simple to manage. Love it!

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

User friendly, simple month-to-month contract, easy to customize, and a great support community. It also integrates incredibly with Zapier!

What is your favorite aspect of this product?

Zapier integration, which allows us to connect Pipedrive to all of our other service.

What do you dislike most about this product?

There is no shared inbox or customer support offering. In a perfect world, Pipedrive should allow for a way for multiple users to communicate with leads via a centralized sales inbox. Instead, users can only connect to their own mailbox, forcing us to use a third-party app as our shared inbox.

What recommendations would you give to someone considering this product?

Take advantage of their trial, and if you still need more time, just ask support for more time.

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Gabrielle G.

Role: Sales Marketing
Industry: Transportation
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Could be more user-friendly, missing key features

Likeliness to Recommend

7 /10

What differentiates Pipedrive from other similar products?

Pipedrive has multiple pipelines that are customizable.

What is your favorite aspect of this product?

Favorite aspect is multiple pipelines

What do you dislike most about this product?

I really dislike their automations. They are really difficult to put together and do not work very well.

What recommendations would you give to someone considering this product?

Be sure to consider what is most important to your sales team in a CRM.

Pros

Trustworthy
Efficient Service
Effective Service
Caring

Cons

Commodity Features

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Pipedrive Ratings

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Jennifer K.

Easy to use, great mobile capabilities as well!

Likeliness to Recommend

Pros

Cons

Sam B.

Easy to implement, and simple to manage. Love it!

Likeliness to Recommend

Pros

Gabrielle G.

Could be more user-friendly, missing key features

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement