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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

82

Vendor Support

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Júlio C.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

In addition to being more cost-friendly, it is much more efficient

What is your favorite aspect of this product?

Full integration with all the services we use

What do you dislike most about this product?

Nothing to discredit you

What recommendations would you give to someone considering this product?

Total Recommendation

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Saves Time

Igor M.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Vendor Selection and Purchasing
Validated Review
Verified Reviewer

Submitted May 2024

Fantastic product!

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Very easy interface

What is your favorite aspect of this product?

Lead generation

What do you dislike most about this product?

Cost and integration

What recommendations would you give to someone considering this product?

Very effective product.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Andrew B.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Great product, but lacks some of the features

Likeliness to Recommend

6 /10

What differentiates Pipedrive from other similar products?

Ease of onboarding and using the tools available to help grow a sales pipeline.

What is your favorite aspect of this product?

Once onboarding is done, easy to see where deals sit in a pipeline.

What do you dislike most about this product?

Onboarding was a pain and support has been so/so on the backend from the company.

What recommendations would you give to someone considering this product?

I would look at other companies too and see what makes the most sense for your organization. Salesforce or Hubspot are other good options but more expensive.

Pros

  • Caring
  • Fair
  • Acts with Integrity
  • Security Protects

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