Pipedrive Customer Reviews 2025 | Customer Relationship Management

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Pipedrive

Composite Score

8.8 /10

CX Score

9.0 /10

241 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

2025 Emotional Footprint Champion

2025

2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

7% Neutral

91% Positive

Pros

Respectful
Performance Enhancing
Reliable
Efficient Service

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Midmarket

Score 8.8

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Jonnalyn A.

Role: Human Resources
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Easy to use, can easily visualize your traction!

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Easy customization and organization, auto-tracking calls and emails, lead and deal tracking, and excellent dashboard with prioritized tasks and deals. It supports remote work and local leads, has a visual funnel and drag-and-drop deal management. It sends follow-up reminders, tracks performance data, and has integrations with PandaDoc. However, it lacks custom content area creation, has limited reporting and automation, and can have email glitches and confusing activity tracking. The support for small accounts is limited and the reporting is basic. The UI and postal code generation is not perfect.

What is your favorite aspect of this product?

Highly customizable workflows. I learned how to do it without watching tutorials. it's very self explanatory. These features allowed my team to efficiently manage our sales pipeline and track their progress towards the goals.

What do you dislike most about this product?

The reporting options are a bit limited, and I would have liked to see more advanced reporting options such as determining retention rates. The new user interface is not an improvement in my opinion, and postal codes are not generated automatically in the address field. It can sometimes be a bit slow, and downloading leads can be cumbersome with limited support. However, I appreciate the simple pipeline with drag-and-drop features and clear view of deals.

What recommendations would you give to someone considering this product?

If you're part of a small team, this CRM is the best pick for you. It is user-friendly and has all the basic features that a small team would need. However, if your organization is looking for more complex features, this CRM might not be the best fit for you.

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Mary J.

Role: Sales Marketing
Industry: Construction
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

"We've been able to close deals more efficiently."

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

What differentiates Pipedrive from other similar products is its focus on visualizing the sales pipeline, which allows our team to have a clear overview of where deals are in the process and prioritize accordingly.

What is your favorite aspect of this product?

Pipedrive has an intuitive user interface, which makes it easy for our agents to navigate and manage their contacts, deals, and activities

What do you dislike most about this product?

One downside of Pipedrive is that it doesn't have built-in video conferencing, which can be a limitation in today's remote working environment.

What recommendations would you give to someone considering this product?

It is an amazing product that helps us make informed decisions and plan our future marketing strategies. They should give it a try.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rakesh S.

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

Sales wizard

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Data storage and management.

What is your favorite aspect of this product?

Lead management and CRM

What do you dislike most about this product?

UI needs to be more interactive

What recommendations would you give to someone considering this product?

Great product to enhance sales

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Data Quadrant Champion

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Pipedrive Ratings

87 Likeliness to Recommend

1 Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Activity and Workflow Management Text or code-based and visual workflow designers.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Midmarket

Pipedrive Reviews

Jonnalyn A.

Easy to use, can easily visualize your traction!

Likeliness to Recommend

Pros

Mary J.

"We've been able to close deals more efficiently."

Likeliness to Recommend

Pros

Rakesh S.

Sales wizard

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Customer Service Management

Activity and Workflow Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Marketing Management

Mobile

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Vendor Support

Ease of Customization

Breadth of Features

Product Strategy and Rate of Improvement