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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.0 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

82

Vendor Support

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Sarah C.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2022

Top software for entry-level CRM admins

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

In using it to oversee the company's clientele, I was able to achieve fantastic achievements. The sales staff kept all client data in a notebook before using it. I decided to alter the rules of the game because they weren't helping us be as productive as possible. Your sales staff will benefit greatly from using this product. The highest possible recommendation.

What is your favorite aspect of this product?

With this app, you can track the progress of your pipeline and the many contacts, firms, and leads inside it, as well as do the necessary follow-up tasks. As a result, you can monitor the activities of your sales staff and learn how to enhance the quality of the services you offer. Marketing campaigns are out of the question, and neither can bulk emailing techniques à la Mailchimp.

What do you dislike most about this product?

They have room to expand into areas like marketing and customer service. It has the option of capturing video and expanding into new chapters. Input from a video rather than written notes from the team. Confirmation of a meeting or a follow-up by mobile.

What recommendations would you give to someone considering this product?

As a manager, I have my business development team use Pipedrive. This is so that all of the leads can be monitored in one area, and the charge can be monitored in the same place. The team responsible for estimating sales and setting goals must do this. In addition, everything will be continuously updated and simple to monitor. The timetable for following up can be easily reminded.

Pros

  • Helps Innovate
  • Reliable
  • Unique Features
  • Effective Service

David Antonio O.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Oct 2022

Best CRM in sales pipeline management systems

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is the best CRM software on the market for sales. It has the power to easily integrate a sales flow with SaaS companies, plus it has a customization facility in the main dashboard. You can aggregate the activity with all the necessary documentation to be able to track all the necessary revenue.

What is your favorite aspect of this product?

Pipedrive is an excellent tool to be able to manage sales activities and sales tracking. It has an excellent design and integrations are very easy to set up and do. Most tools are seamlessly integrated and all Pipedrive dashboards are customizable to the client's liking. It is a major plus for SaaS companies as its forecasting and revenue tracking option is amazing.

What do you dislike most about this product?

The only flaw Pipedrive has is that when you need some custom options you have to pay a higher license fee because what some licenses have, others do not. Pipedrive is not as capable to manage HR and CRM in the same line.

What recommendations would you give to someone considering this product?

You can use this tool to move all your contacts, companies and leads and track all the activities you need to do before and during your funnel. You can use it to track and see what your reps are doing and where they can improve their service. You can't use it for marketing campaigns and you can't send mass emails like in Mailchimp.

Pros

  • Reliable
  • Unique Features
  • Caring
  • Respectful

Michael J.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2022

It is a very feature-rich and easy-to-use CRM.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

It's incredibly simple to use and easy to combine with a lot of other software.

What is your favorite aspect of this product?

It has a live chat feature that allows us to communicate with customers in real time to enhance customer service and boost sales. All relevant information is centralized in this way. It enables us to separate quickly, accurately, and with the best filters, enabling us to attract the right customers for our company. Additionally, it is compatible with Gmail and Google Contacts, both of which are crucial.

What do you dislike most about this product?

It crashes, crashes again, then crashes some more. Customer support could actually care less about it, so you wind up with a number of system components that are inoperable and render the platform useless. Even after raising a number of difficulties, it is still impossible to speak to someone via screen sharing, thus you are repeatedly sent to a chatbot.

What recommendations would you give to someone considering this product?

If you need a straightforward and reasonably priced pipeline management application, Pipedrive is the one for you. It offers a lot of help information and courses, therefore I highly recommend it for people who are just getting started with CRM and need one. Given that it has a wide range of fascinating and extensive functions, it is also perfect for experienced users.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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