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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.0 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

82

Vendor Support

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Michelle M.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Probably the easiest to use CRM on the market.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

We don't have much time to enter CRM information. Pipedrive saves us time managing CRM and documenting customer opportunities. We no longer spend as much time as we used to on sales reports. Improve the sales process and link marketing and sales. We may assess the impact of the sales process and then investigate why a deal did not succeed at the level it did.

What is your favorite aspect of this product?

I enjoy how businesses connect to one or more contacts and subsequently to transactions. It's simple to use and easy to combine with other apps. It's simple to set up and operate, and it has a fantastic auto-onboarding approach. I appreciate that we can partially customize pipelines. Pipedrive also features a plethora of upgrading choices.

What do you dislike most about this product?

The marketing options are quite restricted, and what I detest the most is that there is no attribution of inbound leads to Pipedrive forms. We have no clue where the leads for our online forms are coming from, therefore we need to ask them. It's a little pricy, and the packages appear to be a little complicated in terms of upsell choices. There are too many alternatives for additional costs. They may also be given a lengthier trial period.

What recommendations would you give to someone considering this product?

This is an excellent CRM software, Pipedrive is very easy to implement and improves workflow, it is also very efficient for self-service.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Olivia M.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A fantastic CRM tool to improve the sales process.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is a powerful CRM application which is extremely easy to implement and set up. I like it's designe and and simplicity of use and this makes it easy to manage. The interface is user-friendly and makes it easy to create and customize reports. I like how it automatically tracks all calls and emails, creating reminders on the scheduled date and time.

What is your favorite aspect of this product?

Pipedrive has a database for clients and general contacts which enables us to quickly allocate the client we want to work with. Pipedrive also allows the entire organization to easily collaborate no projects which increases productivity and their is no communication breakdowns as a result of missing email chains or other issues. With the help of Pipedrive, we can work easily and effectively.

What do you dislike most about this product?

Sometimes, some synchronizations and automations are very slow and slows down the work. Nothing much negative to mention about Pipedrive.

What recommendations would you give to someone considering this product?

With Pipedrive, work becomes very easy and it makes it easier to engage with clients.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

Becky F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Pipedrive is a robust CRM tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive offers numerous choices and ambitions. It centralizes all information relevant to trade so that it can be accessed easily, improving both output and efficiency. This program is awesome since it allows several people from our company to work together on a same project. Because no emails have been lost or other problems have arisen, communication remains smooth.

What is your favorite aspect of this product?

It is easy to utilize Pipedrive's architecture to develop a flowchart that displays sales potential, dialogues, and deals. It provides a logical structure for tracking sales cycles and quick team creation. It is not an all-in-one solution with as much customization as Salesforce. But it serves its purpose well for light CRM work.

What do you dislike most about this product?

Instead of taking notes using hand, your team may simply upload a video or record a new part. Sending a text message to remind you of a meeting or follow-up.

What recommendations would you give to someone considering this product?

Pipedrive blends an easy-to-navigate UI with a wealth of useful functions. It's an all-in-one CRM that's pleasant to the eye and straightforward to utilize. But fresh leads are perplexing. It needs a mailbox to keep them to be readily recognised and utilized without exploring the contacts area. Overall, I suggest it to beginning CRM users.

Pros

  • Enables Productivity
  • Effective Service
  • Inspires Innovation
  • Respectful

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