In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Sabine M.
- Role: Sales Marketing
- Industry: Healthcare
- Involvement: End User of Application
Submitted May 2021
Fast results.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
This CRM provides you with reports, statistics, has a mobile version, API, conversation tracking, compatibility with various email providers, personalization of activities and contacts, among other features that make it better than other tools on the market.
What is your favorite aspect of this product?
Pipedrive is a great help in my work role, it makes me feel more capable of handling various issues with my clients without losing my mind or messing up my activities. What I like most about this software is that it allows me to see in a simple and clear way the status of each business process, giving me steps and tips on what needs to be done for a successful closure, highlighting the elements that require more attention. The calls, tasks, reminders, meetings and deadlines allow me to have more control and forecast positive results with more certainty.
What do you dislike most about this product?
Regarding its price, I do not agree that very basic and simple functions are limited in the most economical plan, so now I use a higher plan, although the automation functions should be improved, if the user pays more then expect more from the product.
What recommendations would you give to someone considering this product?
Learning to use pipedrive is fast, it doesn't require a lot of time for training. I recommend it for being one of the most complete and reliable CRM in terms of results. It is suitable for small and medium sized companies.
Pros
- Trustworthy
- Helps Innovate
- Reliable
- Efficient Service
Please tell us why you think this review should be flagged.
Gloria H.
- Role: Finance
- Industry: Construction
- Involvement: End User of Application
Submitted Apr 2021
The most popular and effective CRM.
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
; It is a powerful CRM that takes care of the entire methodological process to save time in a sales agreement. ; It is completely intuitive, focuses on customers with the highest buying potential, developing an individual approach for each customer. ; OneDrive Integration.
What is your favorite aspect of this product?
Pipedrive has helped with the problems of sales management, it is a universal and comprehensive system where you can order the workflow, it also facilitates integration through its API configuration with commercial systems such as MailChimp, which gives us greater benefits, better promotion and more information when interacting with potential customers.
What do you dislike most about this product?
I could not complain about this software, because as it is updated the functions improve, for example, when there is an excess of import data, that before gave problems when trying to operate them.
What recommendations would you give to someone considering this product?
It is one of the best solutions to implement in any type of company, we all need a good order in sales management with objective and specific methods, it is simply worth implementing it.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
David H.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Dec 2020
Great product but very basic, requires workarounds
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Layout is the largest difference
What is your favorite aspect of this product?
Simple admin for IT Staff
What do you dislike most about this product?
Cost vs functionality
What recommendations would you give to someone considering this product?
Consider other options such as SaleForce, Agile, Hubspot
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Cons
- Less Effective Service
- Less Friendly Negotiation
- Less Efficient Service
Please tell us why you think this review should be flagged.
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