

In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
82 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Reliable
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Customer Service Management
Activity and Workflow Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Marketing Management
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Ease of IT Administration
Quality of Features
Availability and Quality of Training
Vendor Support
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Paulette P.
- Role: Sales Marketing
- Industry: Insurance
- Involvement: End User of Application
Submitted Sep 2023
Pipedrive is the BEST and Reasonably Priced!
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It's very cost-effective compared to other CRMs on the market. The system is very intuitive and doesn't require hours of training to understand how to use and customize the data.
What is your favorite aspect of this product?
Reporting and analytics are favorites of mine but I also love the lead management it offers.
What do you dislike most about this product?
Nothing, I use it every day and love it!
What recommendations would you give to someone considering this product?
No recommendations, the system works really well, and it's easy to use.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.

Inumidun B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2025
Customizable & Reliable
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Pipedrive differentiates itself with its sales pipeline–focused design that’s incredibly visual, intuitive, and easy to use. It’s built specifically for sales teams, making it simple to manage deals, track activities, and stay organized without unnecessary complexity.
What is your favorite aspect of this product?
My favorite aspect of Pipedrive is its drag-and-drop sales pipeline, which makes it easy to track deal progress, update stages quickly, and maintain a clear visual overview of the entire sales process.
What do you dislike most about this product?
Nothing at all
What recommendations would you give to someone considering this product?
I recommend taking advantage of its automation and activity reminders to stay on top of follow-ups and tasks. It’s especially useful for sales reps who manage multiple deals and need a simple way to stay organized and focused.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
- Role: Sales Marketing
- Industry: Communications
- Involvement: Initial Implementation
Submitted Apr 2025
User friendly CRM with strong sales focus
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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