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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.0 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Small Business category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

1
Since last award

96 Plan to Renew

82 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
7% Neutral
91% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Efficient Service

Feature Ratings

Average 83

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

84

Usability and Intuitiveness

84

Ease of Data Integration

83

Ease of IT Administration

82

Quality of Features

82

Availability and Quality of Training

82

Vendor Support

81

Ease of Customization

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Paulette P.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2023

Pipedrive is the BEST and Reasonably Priced!

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It's very cost-effective compared to other CRMs on the market. The system is very intuitive and doesn't require hours of training to understand how to use and customize the data.

What is your favorite aspect of this product?

Reporting and analytics are favorites of mine but I also love the lead management it offers.

What do you dislike most about this product?

Nothing, I use it every day and love it!

What recommendations would you give to someone considering this product?

No recommendations, the system works really well, and it's easy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Inumidun B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Customizable & Reliable

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive differentiates itself with its sales pipeline–focused design that’s incredibly visual, intuitive, and easy to use. It’s built specifically for sales teams, making it simple to manage deals, track activities, and stay organized without unnecessary complexity.

What is your favorite aspect of this product?

My favorite aspect of Pipedrive is its drag-and-drop sales pipeline, which makes it easy to track deal progress, update stages quickly, and maintain a clear visual overview of the entire sales process.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

I recommend taking advantage of its automation and activity reminders to stay on top of follow-ups and tasks. It’s especially useful for sales reps who manage multiple deals and need a simple way to stay organized and focused.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Apr 2025

User friendly CRM with strong sales focus

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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