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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Inumidun B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2025

Customizable & Reliable

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive differentiates itself with its sales pipeline–focused design that’s incredibly visual, intuitive, and easy to use. It’s built specifically for sales teams, making it simple to manage deals, track activities, and stay organized without unnecessary complexity.

What is your favorite aspect of this product?

My favorite aspect of Pipedrive is its drag-and-drop sales pipeline, which makes it easy to track deal progress, update stages quickly, and maintain a clear visual overview of the entire sales process.

What do you dislike most about this product?

Nothing at all

What recommendations would you give to someone considering this product?

I recommend taking advantage of its automation and activity reminders to stay on top of follow-ups and tasks. It’s especially useful for sales reps who manage multiple deals and need a simple way to stay organized and focused.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Joy U.

  • Role: Industry Specific Role
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2025

It's a great CRM tool.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It is fast and flexible for customization.

What is your favorite aspect of this product?

Ability to add choice feature.

What do you dislike most about this product?

Nothing for now.

What recommendations would you give to someone considering this product?

I will definitely recommend. It's simple and easy to use

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Aiko W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Managing our sales process

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

One of Pipedrive's most distinctive features is its visual approach to the sales funnel. The graphical representation of opportunity flow takes our management to another level, making it easier to identify bottlenecks. Another feature that has positively impacted our organization is the automation of tasks, which allows us to spend more time on selling instead of administration.

What is your favorite aspect of this product?

Pipedrive has become an indispensable tool for since we started using it, we have been able to identify and address a number of business issues, such as lack of visibility into the sales funnel, difficulty in following up on leads, and the need for more effective communication among the team. Pipedrive fits our needs perfectly, providing an intuitive platform that allows us to manage our customer relationships more efficiently

What do you dislike most about this product?

Dashboard customization can be overwhelming at first, especially for new users.

What recommendations would you give to someone considering this product?

When looking at scenarios where Pipedrive is appropriate, I think of teams that need a clear focus on sales and customer relationships, where communication and opportunity management are key, the seamless integration with other tools, such as our email and calendars, ensures that everyone on the team is on the same page and valuable opportunities are not missed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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