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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Reliable
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Collaboration

88

Sales Management

86

Lead Management

85

Activity and Workflow Management

84

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Mobile

77

Marketing Management

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

83

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

81

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Susan M.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2023

Excellent CRM easy to use and saves a lot of time.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It aided us in gathering leads, moving them through a pipeline, and determining next actions for the leads we had. It allows us to handle all of our clients in one location, and the greatest part is that it has an automated reminder tool that allows us to keep track of all of our pending leads. Everything from adding custom fields to altering our sales funnel stages based on our company needs to turning entire modules on and off with a single click is customizable.

What is your favorite aspect of this product?

The Kanban view is one of the clearest deal management tools for both sales and management usage. What I loved best about it was the user interface, which has really aided us in tracking the customer journey and keeping records of all our leads, sales, and money. Pipedrive gives a comprehensive, efficient, and user-friendly overview of our sales pipeline, and we can monitor the particular development of all of our sales team members in the organization, as well as the proposals made to potential clients.

What do you dislike most about this product?

It takes a lot of tweaking to get the most out of it; if you don't make these changes, you'll have a pretty untidy looking CRM in a few years, and the reports aren't the most appealing area either. It took some time to combine it with other applications, but it was eventually addressed owing to our patience and the technical experts at the company. Otherwise, I believe it is a well-rounded tool that is simple to use and, most importantly, beneficial to our sales staff.

What recommendations would you give to someone considering this product?

Pipedrive is ideal for small teams that need to manage leads and leads across several channels, from lead creation to completing the sale. If you're a small business searching for a CRM to help you manage and move leads without spending a fortune on Salesforce, Pipedrive is the finest option - it's even better than Excel.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Ajinkya K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jul 2023

Pipedrive is the best "Beginner" CRM Platform out

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Very good CRM tool that helps visually track and display the growth of leads and opportunities in a company.

What is your favorite aspect of this product?

Pipedrive's free plan is great, you can get a good idea of whether the product is for you without actually spending a penny.

What do you dislike most about this product?

Bit costly and being a beginner it was bit difficult for creating filters and objects. Enabling few functionalities for certain teams are missing.

What recommendations would you give to someone considering this product?

It is great! Pipedrive is practical, easy to use, and simple to train.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Aiko W.

  • Role: Sales Marketing
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2025

Managing our sales process

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

One of Pipedrive's most distinctive features is its visual approach to the sales funnel. The graphical representation of opportunity flow takes our management to another level, making it easier to identify bottlenecks. Another feature that has positively impacted our organization is the automation of tasks, which allows us to spend more time on selling instead of administration.

What is your favorite aspect of this product?

Pipedrive has become an indispensable tool for since we started using it, we have been able to identify and address a number of business issues, such as lack of visibility into the sales funnel, difficulty in following up on leads, and the need for more effective communication among the team. Pipedrive fits our needs perfectly, providing an intuitive platform that allows us to manage our customer relationships more efficiently

What do you dislike most about this product?

Dashboard customization can be overwhelming at first, especially for new users.

What recommendations would you give to someone considering this product?

When looking at scenarios where Pipedrive is appropriate, I think of teams that need a clear focus on sales and customer relationships, where communication and opportunity management are key, the seamless integration with other tools, such as our email and calendars, ensures that everyone on the team is on the same page and valuable opportunities are not missed.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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