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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

86

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

76

Marketing Management

76

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

  • Role: Sales Marketing
  • Industry: Banking
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Apr 2023

Good software basic neads

Likeliness to Recommend

6 /10

Pros

  • Caring
  • Respectful
  • Reliable
  • Performance Enhancing

Cons

  • Charges for Enhancements

Richard Z.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2023

There are many things that I like.

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Thanks to the help of Pipedrive I have been a spectator of the good and greater management of clients to approach them in different sales projects, that is to say that with the support of this program I have known how to take the sales administration of my work department to another level I am quite happy to have the help of this program because it is thanks to it that I have increased sales relationships with frequent customers and new customers where we have consolidated our union thanks to good management and credibility in each of the projects we carry out.

What is your favorite aspect of this product?

There are many things that I like about this program, one of which is the professionalism index that it offers me each time in the commercial development with the company's clients. We have not had other more functional tools to organize each of the commercial events such as We have done it hand in hand with Pipedrive, another of the biggest and best features of this program is how the interface is shown to its users, it is really clean and organic when applying each of the functions to strengthen relationships and sales from my work area.

What do you dislike most about this product?

One of the biggest complaints that we have had in my area of work with this program has been because of the high price for acquiring this program, in addition to the fact that it has a couple of functions that must be paid an extra amount to use it without any problem The truth is a bit annoying how a program with somewhat basic functions can be so expensive, this inevitably affects our experience with the program when installing this program on each of the company's machines.

What recommendations would you give to someone considering this product?

This is one of the best programs we have had for the administration of the company's negotiations. The ease of use of this program makes us fully master it and understand each of the functions that become essential to concretize each of the relationships. commercials that are carried out on the web, I like to recommend this program for the great virtues of management and transparency that it brings to my work.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Lokesh D.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2023

Pipedrive CRM: A Sales Boosting Tool

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive stands apart from other CRM tools because it prioritises the needs of salespeople. It's user-friendly enough for novices thanks to its straightforward layout. Pipedrive, on the other hand, isn't as feature-rich as competitors like Salesforce.

What is your favorite aspect of this product?

My sales team and I have found Pipedrive to be a fantastic CRM platform that has really facilitated the simplification and acceleration of our sales operations. I appreciate how the system was conceived with the sales team in mind, making it simple for us to learn and implement. The ability to see our deals and tasks in a pipeline format is a huge time saver.

What do you dislike most about this product?

Pipedrive's limited capabilities in comparison to other CRM software is a drawback. The lack of a telephone system and the mediocre quality of its email integration are two such issues. Also, it can be difficult to develop custom reports due to the reporting and analytics tools' inherent constraints.

What recommendations would you give to someone considering this product?

Pipedrive is ideal for companies of all sizes with straightforward sales procedures. More sophisticated customer relationship management systems, such as Salesforce or Hubspot, are worth investigating for organisations with larger sales teams or more intricate sales processes. When it comes to customer relationship management software, Pipedrive is without peer.

Pros

  • Helps Innovate
  • Enables Productivity
  • Trustworthy
  • Unique Features

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