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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

86

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

76

Marketing Management

76

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Dominique B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Great CRM tool to improve the sales process.

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

The statistics offered by the offer are vital metrics for the sales target, which is one of the benefits. It's fantastic to be able to manage all of my connections in one spot and see a history of what's happened with each of them. We used to struggle with project completion and communication throughout the process. Thanks to PipeDrive, we're all on the same page now, and there's complete transparency with notes throughout the platform. As a corporation, we are establishing the duration and volume of our sales and transaction cycles. We can follow the start of sales talks and the signing of a deal.

What is your favorite aspect of this product?

Pipedrive framework generates a consistent flowchart for sales leads, chats and contract talks, which I enjoy. Pipedrive provides a logical structure for tracking sales cycles in an organized and consistent manner. PipeDrive has a lot of options to make and accomplishments to set, and we appreciate those constraints since they help us keep our game consistent. Custom fields make it simple to cover all conceivable outcomes. Pipedrive is wonderful since it allows our entire firm to collaborate on projects. There are no communication breakdowns due to lost email chains or other difficulties.

What do you dislike most about this product?

When it comes to targeting leads and offering an opportunity for a customer, PipeDrive becomes helpful, but it does very little for the real organization or labor work necessary to monitor a client's trial orders. When it comes to key leads, the app may be loaded with information by reviewing all leads without filtering. Furthermore, for those with less technological knowledge, the app might be challenging to use at times.

What recommendations would you give to someone considering this product?

Is an excellent choice for firms seeking a pure CRM platform without many of the bells and whistles that Salesforce provides. Basic analytics, dashboard choices, measurable metrics, and customisation are all included. I would propose employing training materials to create the most successful and structured sales strategy possible. If you're still unsure, give it a go in the short term to determine if it's a good fit for your company. Many of the existing CRMs I've tested were so detailed and thorough, but also so difficult to grasp, that they couldn't be customized. Pipedrive has a limited amount of points, which makes my job much easier.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Alfred L.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

Excellent CRM software, easy to implement

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Through the smart use of technology, we were able to drive our brand inward. It has aided us in expanding our reach, capturing the audience we require through marketing, following up with customers, and growing our lucrative company. Pipedrive has increased our income since we implemented it, and it has performed effectively for my organization. This enables your sales team to take charge of the whole sales pipeline and move all sales forward. Sales management difficulties have improved by over 70% since you started using Pipedrive internally, thanks to a universal app system that allows you to structure your whole workflow.

What is your favorite aspect of this product?

Pipedrive is one of the greatest tools for managing the sales process as well as the follow-up on individual offers. You may process the entire systematic procedure to speed up contracts and sell effectively since this solution is a completely intuitive approach, It has aided in the enhancement of crucial sales processes, the interface also aids in the effective administration of any type of social media productivity. The service is unquestionably good, and any question is promptly answered.

What do you dislike most about this product?

I miss having a single solution for managing and targeting all types of interactions with leads and customers because it's so focused on funnels. For CRM or email marketing, you'll need a different solution, and establishing who is engaged with your business or who should be prioritized for sales contact based on engagement is difficult. The program is excellent and runs admirably, but third-party tool interaction is limited. If you improve, you'll be able to make better use of the tool and save time and effort.

What recommendations would you give to someone considering this product?

If you're searching for a great platform to manage your pipelines, Pipedrive is one of the greatest solutions available because it demands a fully objective and really helpful approach to workflow management, which is why I strongly suggest it. This software is fantastic, and I believe it is suitable for many types of businesses. It's really straightforward, so I encourage anyone in the community who wants to participate in a large-scale campaign to do so. It's perfect for broadening a company's reach, reaching a bigger audience, and better managing customer relationships.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Jaydeep S.

  • Role: Information Technology
  • Industry: Communications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic leads gathering, activity tracking

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is the easy to use, user rated CRM tool. Get more I got more qualified leads and grow for my business. Also it come with 14-day free trial.

What is your favorite aspect of this product?

It help me to get more qualified leads. also it come will 14 days free trail so before purchasing premium version will can easily identify it quality.

What do you dislike most about this product?

Unable to connect multiple accounts in tool. also unable to track live report

What recommendations would you give to someone considering this product?

Add features like video instead for notes. lie reports tracking. When many deals it is often visually overwhelming to pull out the most important deals.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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