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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

86

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

76

Marketing Management

76

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Jeff C.

  • Role: Finance
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Likeliness to Recommend

9 /10

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Anjali T.

  • Role: Sales Marketing
  • Industry: Engineering
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

A multifunctional and cost-effective CRM!

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has brought several benefits to my company; on the one hand it has helped us to better manage our customer database, keep leads from becoming obsolete and establish criteria for customer follow-up. On the other hand, it has also helped improve communication between the team and interaction with clients. The best thing about Pipedrive is that it has allowed us to do a lot in favor of sales, marketing and customer success without generating any setbacks, on the contrary, it streamlined all the work.

What is your favorite aspect of this product?

I really liked Pipedrive for being an all-in-one tool for sales, email marketing and even customer management and follow-up. It is a program with an intuitive interface, easy to understand and navigate; its cost is good, it is far from being an expensive tool. The management of these becomes simpler as well as the execution of email marketing campaigns; on the other hand, entering and moving leads is another task that becomes easier when using this tool. Pipedrive has come to improve our day-to-day life.

What do you dislike most about this product?

The procedure for downloading leads is a bit cumbersome, it represents perhaps the only setback in Pipedrive.

What recommendations would you give to someone considering this product?

It is a very versatile tool, inexpensive and relatively easy to use for all types of users. It is an excellent product for different use cases since it has functions that go hand in hand with customer success, marketing and sales.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Role: Industry Specific Role
  • Industry: Apparel
  • Involvement: Vendor Management and Renewal
Validated Review
Anonymous Reviewer

Submitted May 2022

" Best product for you in 2022"

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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