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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

86

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

76

Marketing Management

76

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Ryoko W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Pipedrive is the ideal tool for organization

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Pipedrive is the ideal tool for the organization of my small business that has been afloat for several years and this system has been part of my growth and development, since we decided to choose to use this program, the administration of our premises has been considerably accessional, thanks to the ease of use of all its options, what makes it different from other similar platforms is the wide variety of functions it offers, improving my customer reaction and sales, the forms it shows on the web are fantastic, making the experience is very rewarding.

What is your favorite aspect of this product?

This program is very useful for organizing all the files that appear in the sales with our clients, there are different levels depending on the type of activities that your company needs, this will help you grow little by little hand in hand with Pipedrive, it is very easy to implement and to order the most exponential clients in real time, there are many options that we find pleasant and necessary for our growth, such as the creation of online forms, the management of documents and workflows as well as of successfully applies the marketing of our products in emails.

What do you dislike most about this product?

For a system that has been on the market for more than 10 years, I may know that it is behind with the updates of its functions, it has many great options, but it also has its limitations, it will not always be pleasant to intertwine it and manage it with emails.

What recommendations would you give to someone considering this product?

We have been acquiring Pipedrive services for a long time and we have noticed a radical change in our business, we can see how customers feel more comfortable and trust us thanks to the comfort, order and transparency that we offer, the advantages of selling much to this program and we always recommend it to our closest friends and colleagues.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Andres P.

  • Role: Information Technology
  • Industry: Other
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2022

Pipedrive, excellent for attracting new customers

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It has all the functions you need to get closer to new customers and ensure that the strategies proposed are achieved and thus close business and increase sales. The integration with the email is perfect to have all the information with the client in one place.

What is your favorite aspect of this product?

I like that the whole marketing email automation process is very easy to use and effective. Very intuitive and easy to use software and its interface is very comfortable to navigate. The visualizations of the sales process are perfect for knowing where in the process the sale is stalled so you can improve.

What do you dislike most about this product?

The reports could be improved, there is not all the information I would like regarding customers. I had a hard time installing the program and integrating some programs like Mailchimp, in that sense if it was a laborious task, but with the advice of technical support I was able to solve it.

What recommendations would you give to someone considering this product?

Pipedrive so far has been the best software to attract new customers, get results and improve the company's sales. Our marketing team is more than satisfied with the objectives we have been able to meet and the ability to increase our customer base and the quick and effective search for potential customers.

Pros

  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Inspires Innovation

America C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Feb 2022

Pipedrive the best solution for your sales

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

With the integrated system that Pipedrive has, we have acquired greater capacity to manage sales and analyze increases in revenue. Its ease of use allows anyone to make use of it. It keeps us organized and gives us confidence and keeps us focused to close deals and documents with other clients.

What is your favorite aspect of this product?

Pipedrive has a guide that tells every business owner the process of how to consolidate a successful sale. It keeps us close to our suppliers and target customers creating a close relationship and promotes customer loyalty. By creating links with email it keeps us updated on all changes and also facilitates communication between users and different departments.

What do you dislike most about this product?

Pipedrive has an option to be able to see the best job offers at work, but when it has been applied to varas the system tends to make a momentary collapse and delay the loading of the page for that reason does not allow us to be more effective to some extent.

What recommendations would you give to someone considering this product?

It is recommended to make your platform more user friendly as to be able to perform certain actions you must have special training and that is not feasible for most workers. The configuration should also be improved and accept linking several email services to a single account.

Pros

  • Helps Innovate
  • Trustworthy
  • Inspires Innovation
  • Caring

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