In Partnership With SelectHub
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What is Pipedrive?
Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.
Company Details
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In Partnership With SelectHub
Pipedrive Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Pipedrive.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Pipedrive?
Pros
- Respectful
- Performance Enhancing
- Caring
- Reliable
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Sales Management
Lead Management
Activity and Workflow Management
Customer Service Management
Account and Contact Management
Analytics and Reporting
Telephony and Call Center Management
Quote Contract and Proposal
Mobile
Marketing Management
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Ease of Data Integration
Quality of Features
Ease of IT Administration
Ease of Customization
Vendor Support
Availability and Quality of Training
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Pipedrive Reviews
Brenda C.
- Role: Consultant
- Industry: Other
- Involvement: IT Leader or Manager
Submitted Feb 2022
Undoubtedly the best CRM on the market
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
With Pipedrive we have improved a lot in terms of organization with potential clients. With both clients and employees we have a phenomenal organization, registering every task from the moment they come in until they leave. Thanks to the ease of use of Pipedrive the automations have been greatly improved and the workflow is getting better and better. One of the main features is the report pipeline view, as well as the chatbot and web form available in almost every dashboard.
What is your favorite aspect of this product?
One of the great advantages of Pipedrive is the customer support, it is excellent and very fast, we had a problem doing one of the initial configurations and they took less than 2 hours to solve the problem. We have all reports, projects and files in one central location, which makes everything much more organized. It is very easy to mark and take notes, so we can detail each failure and not make mistakes with each client.
What do you dislike most about this product?
We have a big problem with the unlinking of emails that Pipedrive provides us with, we have a third party email manager perfectly synchronized but every so often we have to configure them again as they are deleted. The visual part is not very good either, when synchronizing any mail nothing is in order and sometimes you have to guess where each tool is.
What recommendations would you give to someone considering this product?
Overall, Pipedrive is a very well done product and attractive to any company, the performance we have thanks to Pipedrive is impressive because it organizes everything quickly and we do not have to be very aware if everything is automated. Pipedrive does not present an overload as CRM software because it adapts to any department in which it is required to be configured.
Pros
- Continually Improving Product
- Enables Productivity
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
Jafrul A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Best CRM and Very Focused That Gets The Job Done
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
Real time customer support just awesome.
What is your favorite aspect of this product?
PipeDrive has an overflow of choices to convey and set for accomplishments and follow-up, and we like those limits as they maintained us with keeping steady over our game. Simple to use to cover every one of the approaches, with the custom fields, we can undoubtedly examiner the financier due from the client.
What do you dislike most about this product?
PipeDrive turns out unbelievable for coordinating leads and working an opportunity into a client yet does really little for bona fide plan exertion or undertaking exertion with respect to managing exploratory orders by a client.
What recommendations would you give to someone considering this product?
There is a monstrous heap of accessible highlights. The mix of Pipedrive and various assignments makes it a remarkable CRM and observers correspondence.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Jasmine C.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jan 2022
Streamline sales deals and activities
Likeliness to Recommend
What differentiates Pipedrive from other similar products?
It helps in managing our sales pipeline and providing better solutions for our sales. It is best for small and medium size sales teams to manage and streamline their sale processes. It is helpful for sale businesses and will be able to monitor and manage sales deals and activities easily. It consists of multiple features which include integrated processes of emails, forecasting, time tracking, and many other helpful applications are integrated with it.
What is your favorite aspect of this product?
Anyone can easily keep track of the performance of the organization due to its visual user interface. Permissions can be restricted for modifying and viewing sale pipelines. It helps in synchronizing your data into various storage apps such as Microsoft, Google, iCloud and many more storage apps. If you want to export your data its mapping feature helps a lot in exporting and importing data.
What do you dislike most about this product?
2 GB storage space is offered by its free trial version thus if more storage space is needed you must avail its premium version. Email features are also not available in its free version. If you need an additional feature you have to buy them. It may not be suitable for large operating teams as it has limited functional features.
What recommendations would you give to someone considering this product?
Highly recommended to all sales teams
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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