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Pipedrive

Pipedrive

Composite Score
8.8 /10
CX Score
9.1 /10
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Pipedrive
8.8 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

97 Plan to Renew

84 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
5% Neutral
93% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Reliable
  • Trustworthy

Feature Ratings

Average 84

Collaboration

88

Sales Management

87

Lead Management

85

Customer Service Management

84

Activity and Workflow Management

84

Account and Contact Management

83

Analytics and Reporting

81

Telephony and Call Center Management

80

Quote Contract and Proposal

80

Marketing Management

77

Mobile

77

Vendor Capability Ratings

Average 83

Ease of Implementation

86

Business Value Created

85

Ease of Data Integration

84

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Ease of Customization

83

Vendor Support

82

Availability and Quality of Training

82

Breadth of Features

81

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Jafrul A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Best CRM and Very Focused That Gets The Job Done

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Real time customer support just awesome.

What is your favorite aspect of this product?

PipeDrive has an overflow of choices to convey and set for accomplishments and follow-up, and we like those limits as they maintained us with keeping steady over our game. Simple to use to cover every one of the approaches, with the custom fields, we can undoubtedly examiner the financier due from the client.

What do you dislike most about this product?

PipeDrive turns out unbelievable for coordinating leads and working an opportunity into a client yet does really little for bona fide plan exertion or undertaking exertion with respect to managing exploratory orders by a client.

What recommendations would you give to someone considering this product?

There is a monstrous heap of accessible highlights. The mix of Pipedrive and various assignments makes it a remarkable CRM and observers correspondence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Jasmine C.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Streamline sales deals and activities

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

It helps in managing our sales pipeline and providing better solutions for our sales. It is best for small and medium size sales teams to manage and streamline their sale processes. It is helpful for sale businesses and will be able to monitor and manage sales deals and activities easily. It consists of multiple features which include integrated processes of emails, forecasting, time tracking, and many other helpful applications are integrated with it.

What is your favorite aspect of this product?

Anyone can easily keep track of the performance of the organization due to its visual user interface. Permissions can be restricted for modifying and viewing sale pipelines. It helps in synchronizing your data into various storage apps such as Microsoft, Google, iCloud and many more storage apps. If you want to export your data its mapping feature helps a lot in exporting and importing data.

What do you dislike most about this product?

2 GB storage space is offered by its free trial version thus if more storage space is needed you must avail its premium version. Email features are also not available in its free version. If you need an additional feature you have to buy them. It may not be suitable for large operating teams as it has limited functional features.

What recommendations would you give to someone considering this product?

Highly recommended to all sales teams

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gianna R.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2022

Streamlining Deals and Sale Processes

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

It provides a solution for managing your sales pipelines. It is preferable to small teams for managing and streamlining their processes of sales. You can monitor your business very easily by using Pipedrive. Through its streamline process, it allows you to get your sales deal successfully. It has various features embedded in it such as forecasting, time tracking, reporting, integrated email processes and integration with other applications. It also has custom data mapping feature which helps you to export your data.

What is your favorite aspect of this product?

It consists of a visual user interface which allows you to keep track of organizational performance. It allows you to restrict permissions to the user for modifying and viewing pipelines. It allows user to synchronize your data I-cloud, Microsoft, Google and other storage apps. It is also integrated with various platforms such as Google maps, Zapier, Mailchimp, Google G suit and many others. You can also handle your sales deals by using your mobile devices from anywhere. It is more helpful for house seller companies and property agents.

What do you dislike most about this product?

It is offering only 2 GB storage space if you want to buy more storage you have to pay for it.

What recommendations would you give to someone considering this product?

It is offering 14 days trial initially. I would like to recommend everyone.

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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