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Pipedrive

Pipedrive

Composite Score
8.7 /10
CX Score
9.0 /10
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Pipedrive
8.7 /10

What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative
6% Neutral
92% Positive

Pros

  • Respectful
  • Performance Enhancing
  • Caring
  • Reliable

Feature Ratings

Average 83

Collaboration

87

Sales Management

86

Lead Management

84

Activity and Workflow Management

83

Customer Service Management

83

Account and Contact Management

82

Analytics and Reporting

80

Telephony and Call Center Management

79

Quote Contract and Proposal

79

Mobile

76

Marketing Management

76

Vendor Capability Ratings

Average 82

Ease of Implementation

85

Business Value Created

85

Usability and Intuitiveness

84

Ease of Data Integration

83

Quality of Features

83

Ease of IT Administration

82

Ease of Customization

81

Vendor Support

81

Availability and Quality of Training

81

Breadth of Features

80

Product Strategy and Rate of Improvement

79

Pipedrive Reviews

Navneet N.

  • Role: Industry Specific Role
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

The Pipedrive CRM

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

The best thing about Pipedrive is its cost, it basically justifies its price range. It is very much easy to use. Also, the support team is also very helpful.

What is your favorite aspect of this product?

My favorite aspect of the software is the quality it provides.

What do you dislike most about this product?

The only thing that I dislike about Pipedrive is that sometimes the service goes down. Apart from that, there is no issue.

What recommendations would you give to someone considering this product?

Just go for it. You cannot find a better alternative than this.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

anuj g.

  • Role: Operations
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2021

Overall A Great Product !

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Pipedrive is user-friendly for beginners, Pipedrive doesn’t offer leadership boards for team members, Pipedrive is great for simple companies, Pipedrive offers basic lead management tools, whereas Similar products lead management tools can go deeper. Pipedrive doesn’t offer social media tracking. Pipedrive works with a whole host of popular third-party platforms, whether that be Slack or Outlook or Outfunnel.

What is your favorite aspect of this product?

One of the best things about Pipedrive is its simple and intuitive dashboard that lets you know right away which deals are underway. The dashboard displays important statistics to allow you to identify trends and opportunities to improve your sales process. Pipelines are clear, with users able to see everything clearly – it quickly shows the health of pipelines, with a clear emphasis on areas that need improvement. Users can search pipelines using filters and access analysis of sales (more on this later).

What do you dislike most about this product?

Pipedrive does such a great job when it comes to ease of use and integrations, but the pricing seems a bit high for me.

What recommendations would you give to someone considering this product?

Ease of use is where Pipedrive really shines. It has a fantastic dashboard that allows you to display everything you need right in front of you, providing a snapshot of where your leads stand and what action you and your team should take next. However, once you are familiar with the software, it is very intuitive to manage your contacts, prospects, and sales pipeline, which is what matters.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Cons

  • Security Frustrates
  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2021

Pipedrive - The best CRM???

Likeliness to Recommend

9 /10

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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