Pipedrive Customer Reviews 2025 | SoftwareReviews

Pipedrive

Composite Score

8.8 /10

CX Score

9.1 /10

302 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Champion

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Champion

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

97 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

5% Neutral

93% Positive

Pros

Respectful
Reliable
Performance Enhancing
Trustworthy

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Pierre S.

Role: C-Level
Industry: Communications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Good but can do better!

Likeliness to Recommend

6 /10

What differentiates Pipedrive from other similar products?

The community?

What is your favorite aspect of this product?

UX and UI.....

What do you dislike most about this product?

Add-ons like form, lead booster, etc..

What recommendations would you give to someone considering this product?

Why not.....!

Pros

Trustworthy
Caring
Saves Time
Respectful

Cons

Less Efficient Service
Less Effective Service
Vendor's Interest First

Daniel G.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy setup and customize

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Easy setup and customization. Sales team had previous experience with the platform.

What is your favorite aspect of this product?

Easy setup and customization. Quick to admin every step from the draft to the go live and adjust the setup as the team try the flow.

What do you dislike most about this product?

The relationship between the organization and the people is too poor. Also, sometimes is hard to define some custom fields as mandatory isn't possible to define which step from the pipeline the field need to be mandatory. Mostly of them is when the custom field is created in the people or organization structure.

What recommendations would you give to someone considering this product?

Define your workflow sales Assure that your workflow were simple Define how do you like to manage your sales team and how do you like to control the data visibility Understand the concept of a CRM Share with the sales team the understanding in how CRM will help them to sell better and will improve his performance

Pros

Performance Enhancing
Enables Productivity
Reliable
Trustworthy

Chen D.

Role: C-Level
Industry: Retail
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Nov 2021

Easy to use and manage my clients

Likeliness to Recommend

10 /10

What differentiates Pipedrive from other similar products?

Simple to use interface

What is your favorite aspect of this product?

email template and follow up

What do you dislike most about this product?

nothing, all good.

What recommendations would you give to someone considering this product?

just use it

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Champion

Pipedrive Ratings

86 Likeliness to Recommend

97 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Pierre S.

Good but can do better!

Likeliness to Recommend

Pros

Cons

Daniel G.

Easy setup and customize

Likeliness to Recommend

Pros

Chen D.

Easy to use and manage my clients

Likeliness to Recommend

Pros

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Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement