Pipedrive Customer Reviews 2025 | SoftwareReviews

Pipedrive

Composite Score

8.7 /10

CX Score

9.0 /10

288 Reviews Write a Review

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What is Pipedrive?

Pipedrive is a CRM platform developed from the salesperson’s point of view. Inspired by proven methods of experienced sales people, Pipedrive engineers developed a platform that helps salespeople and teams focus on learning and repeating their most effective process to close deals. By bringing together the tools and data, the platform focuses sales professionals on fundamentals to advance deals through their pipelines.

Company Details

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Awards & Recognition

Pipedrive won the following awards in the Customer Relationship Management - Midmarket category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience

Latest Award, 2025

2024 Data Quadrant Gold Medalist

2024

3 Top Rated Capabilities

1 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Service Experience

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

2 Top Rated Capabilities

1 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

2021 Data Quadrant Gold Medalist

2021

Pipedrive Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Pipedrive.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Pipedrive?

2% Negative

6% Neutral

92% Positive

Pros

Respectful
Performance Enhancing
Caring
Reliable

Feature Ratings

Average 83

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Average 82

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement

Also Featured in...

Lead Management

Score 8.9

View Pipedrive in this category (opens in a new tab)

Customer Relationship Management - Small Business

Score 8.7

View Pipedrive in this category (opens in a new tab)

Pipedrive Reviews

Maria D.

Role: Industry Specific Role
Industry: Other
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Fantastic tool

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

For excellent creation of customers pipeline Pipedrive is the best product I have used.

What is your favorite aspect of this product?

It streamlines customers infrastructure and addresses all challenges that clients face when ordering goods and services. It has well customizable user interface and very active support team 24/7.

What do you dislike most about this product?

I have not experienced any poor performance from the version we have deployed.

What recommendations would you give to someone considering this product?

Pipedrive is very productive and powerful customer relationship platform that I totally recommend.

Pros

Reliable
Saves Time
Fair
Altruistic

Darina H.

Role: Finance
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent quality and a great price

Likeliness to Recommend

8 /10

What differentiates Pipedrive from other similar products?

Known for its user-friendly features, Pipedrive is among the new generation CRM tools. Offering attractive business solutions to small businesses with big goals, Pipedrive brings an inclusive perspective to the entire workflow process. Pipedrive, which comes with a handy mobile app; It has powerful CRM tools that help synchronize conversations, calls and emails.

What is your favorite aspect of this product?

Advantages / Easy visualization of the sales line thanks to the intuitive software interface, Intelligent automation solutions that eliminate repetitive tasks, In-depth analysis of activity reports and internal metrics, Advantage of using feedback effectively with the LeadBooster plugin, Analyzing visitor habits thanks to the Web Visitors plugin Ease of compiling calls, emails, contact histories and correspondence.

What do you dislike most about this product?

The disadvantages are very few. Limited development opportunities for entry-level accounts and paucity of training documentation.

What recommendations would you give to someone considering this product?

It is possible to choose from four main service packages: Basic, Advanced, Professional and Enterprise.

Pros

Saves Time
Respectful
Over Delivered
Helps Innovate

Cons

Commodity Features
Vendor Friendly Policies
Less Fair

Sazzad N.

Role: Industry Specific Role
Industry: Other
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2021

Excellent Customer relations management platform

Likeliness to Recommend

9 /10

What differentiates Pipedrive from other similar products?

Pipedrive has most effective tools for managing customer relations in any business enterprise.

What is your favorite aspect of this product?

The platform has enabled our sales and marketing team to create effective environment for our clients to get excellent services and build trust on our products and services.The strong channel for customer relationship has enabled our organization to have fast ROI.

What do you dislike most about this product?

I have not experienced any drawback from the performance of this great product.

What recommendations would you give to someone considering this product?

I highly recommend this platform to any business enterprise for effective marketing.

Pros

Efficient Service
Inspires Innovation
Saves Time
Fair

Pipedrive

What is Pipedrive?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2022 Emotional Footprint Champion

2021 Data Quadrant Gold Medalist

Pipedrive Ratings

86 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Pipedrive?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Also Featured in...

Lead Management

Customer Relationship Management - Small Business

Pipedrive Reviews

Maria D.

Fantastic tool

Likeliness to Recommend

Pros

Darina H.

Excellent quality and a great price

Likeliness to Recommend

Pros

Cons

Sazzad N.

Excellent Customer relations management platform

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Collaboration

Sales Management

Lead Management

Activity and Workflow Management

Customer Service Management

Account and Contact Management

Analytics and Reporting

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Marketing Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Data Integration

Quality of Features

Ease of IT Administration

Ease of Customization

Vendor Support

Availability and Quality of Training

Breadth of Features

Product Strategy and Rate of Improvement