Plivo Logo Award Winner Product Badge
Plivo Logo Award Winner Product Badge
Plivo

Plivo

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Plivo
8.2 /10

What is Plivo?

Plivo is a leading cloud communication platform that offers a simple, fast, and scalable way for companies to modernize their business communications. Companies of all types use Plivo’s API’s and SDK’s to quickly integrate voice and SMS capabilities into their applications.

Company Details


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Awards & Recognition

Plivo won the following awards in the Communications Platform as a Service category

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Plivo Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Plivo.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Plivo?

0% Negative
12% Neutral
88% Positive

Pros

  • Continually Improving Product
  • Trustworthy
  • Fair
  • Acts with Integrity

Feature Ratings

Average 79

Code Libraries

81

Integration APIs

81

Cloud Integration

81

Software Development Kit

78

AI Engine for CPaaS

78

Communication APIs

77

MMS API

76

Online Cloud Platform

76

WebRTC-based Calling

75

Drag and Drop User Interface

74

Vendor Capability Ratings

Average 77

Quality of Features

81

Business Value Created

81

Ease of Implementation

80

Ease of Data Integration

79

Usability and Intuitiveness

79

Breadth of Features

78

Ease of Customization

78

Ease of IT Administration

77

Product Strategy and Rate of Improvement

75

Vendor Support

73

Availability and Quality of Training

69

Plivo Reviews

Marvin D.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Just love Plivo! It was easy to setup.

Likeliness to Recommend

10 /10

What differentiates Plivo from other similar products?

Their support team's knowledge and quickness in responding to questions.

What is your favorite aspect of this product?

The feature I love and is most important to me is being able to setup a call flow that uses the "Call Whisper" function.

What do you dislike most about this product?

I can not say anything bad about this product.

What recommendations would you give to someone considering this product?

If they are not sure about using this product they should reach out to the sales team with any and all questions.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Kanayo O.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

4+ Years Later. Still Going Strong With Plivo

Likeliness to Recommend

10 /10

What differentiates Plivo from other similar products?

Good pricing. Ease of use. Reliability.

What is your favorite aspect of this product?

Reliability.

What do you dislike most about this product?

Nothing really.

What recommendations would you give to someone considering this product?

You won't be disappointed.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Effective Service

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