Progress WhatsUp Gold Logo Award Winner Product Badge
Progress WhatsUp Gold Logo Award Winner Product Badge
Progress Software

Progress WhatsUp Gold

Composite Score
8.0 /10
CX Score
8.1 /10
Category
Progress WhatsUp Gold
8.0 /10

What is Progress WhatsUp Gold?

Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issues before users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.

Company Details


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Awards & Recognition

Progress WhatsUp Gold won the following awards in the Network Monitoring - Enterprise category

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Progress WhatsUp Gold Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Progress WhatsUp Gold.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Progress WhatsUp Gold?

4% Negative
10% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Network Performance Management

84

Network Environment Monitoring

83

Network Mapping

83

Operational Dashboard

83

Network Reporting

82

Traffic Monitoring

81

Network Analytics

81

Network Quality of Service

80

Network Compliance Management

80

Network Configuration Management

79

Vendor Capability Ratings

Average 80

Vendor Support

85

Ease of IT Administration

83

Business Value Created

82

Quality of Features

82

Breadth of Features

81

Ease of Implementation

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Progress WhatsUp Gold Reviews

Patrick C.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Fantastic Product

Likeliness to Recommend

10 /10

What differentiates Progress WhatsUp Gold from other similar products?

Ease of Use, availability, uptime of servers, various other alarms and alerts

What is your favorite aspect of this product?

bandwidth monitoring, network uptime.

What do you dislike most about this product?

Initial config time

What recommendations would you give to someone considering this product?

Have patience when setting up the application initially. can seem overwhelming.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Scott J.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2021

Great product and very reliable!

Likeliness to Recommend

10 /10

What differentiates Progress WhatsUp Gold from other similar products?

How simple it is

What is your favorite aspect of this product?

How reliable it is

What do you dislike most about this product?

Limited wifi options

What recommendations would you give to someone considering this product?

Do it! You'll thank yourself later.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Steve T.

  • Role: Information Technology
  • Industry: Shipping
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Solid product but not easy to setup

Likeliness to Recommend

8 /10

What differentiates Progress WhatsUp Gold from other similar products?

The price for the features you receive. You have the flexibility on how you want to use the features with their points system. You don't have to buy features you may or may not use. The sales team is not pushy like others.

What is your favorite aspect of this product?

It's browser-based.

What do you dislike most about this product?

It's difficult to configure. There is no clear training materials on the product. An online knowledgebase exists, but it's not that great. Would prefer the product to be easier to configure.

What recommendations would you give to someone considering this product?

If you're looking to use this product to monitor your network, go for it. It's priced great for what it does. However, expect to spend a lot of time configuring it for your network and tweaking the monitoring settings. It's not a set and forget tool.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Includes Product Enhancements

Cons

  • Inhibits Innovation
  • Slower Product Innovation
  • Commodity Features

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