Progress WhatsUp Gold Logo Award Winner Product Badge
Progress WhatsUp Gold Logo Award Winner Product Badge
Progress Software

Progress WhatsUp Gold

Composite Score
8.0 /10
CX Score
8.1 /10
Category
Progress WhatsUp Gold
8.0 /10

What is Progress WhatsUp Gold?

Avoid downtime with a network monitoring solution that covers you from the network edge to the cloud. See developing issues before users report them. Troubleshoot faster from an interactive topology map that shows connectivity and dependencies.

Company Details


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Awards & Recognition

Progress WhatsUp Gold won the following awards in the Network Monitoring - Enterprise category

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Progress WhatsUp Gold Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Progress WhatsUp Gold.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

95 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+85 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Progress WhatsUp Gold?

4% Negative
10% Neutral
86% Positive

Pros

  • Reliable
  • Respectful
  • Fair
  • Acts with Integrity

Feature Ratings

Average 83

Network Performance Management

84

Network Environment Monitoring

83

Network Mapping

83

Operational Dashboard

83

Network Reporting

82

Traffic Monitoring

81

Network Analytics

81

Network Quality of Service

80

Network Compliance Management

80

Network Configuration Management

79

Vendor Capability Ratings

Average 80

Vendor Support

85

Ease of IT Administration

83

Business Value Created

82

Quality of Features

82

Breadth of Features

81

Ease of Implementation

80

Ease of Data Integration

80

Usability and Intuitiveness

79

Ease of Customization

77

Product Strategy and Rate of Improvement

77

Availability and Quality of Training

77

Progress WhatsUp Gold Reviews

  • Role: Information Technology
  • Industry: Education
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted May 2022

Overall an excellent product.

Likeliness to Recommend

8 /10

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

Cons

  • Security Frustrates

Andrey S.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

almost 20 years of using WhatsUp Gold

Likeliness to Recommend

7 /10

What differentiates Progress WhatsUp Gold from other similar products?

Price, time in business

What is your favorite aspect of this product?

Familiar interface and set of capabilities

What do you dislike most about this product?

Security has been an issue

What recommendations would you give to someone considering this product?

Always look at multiple vendors

Pros

  • Reliable
  • Enables Productivity
  • Client Friendly Policies
  • Performance Enhancing

Cons

  • Security Frustrates
  • Less Generous

Michalina W.

  • Role: Industry Specific Role
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Valuable tool and support team

Likeliness to Recommend

8 /10

What differentiates Progress WhatsUp Gold from other similar products?

Receiving an email alert before or when a device is down is one of the main advantages, as it allows us to avoid receiving a large number of tickets from users. It allows me to be proactive when any monitored device reaches a predetermined threshold. I really like it.

What is your favorite aspect of this product?

WhatsUp Gold has been a very positive experience overall, with many more positives than negatives. It fulfills our requirements perfectly. Monitor our devices and notify us if there is a problem. The schematic is also extremely useful because it is divided into locations and grouped together to make things easier to use. It is also very useful to enter all of the information we have into the device's details so that everything is in one place.

What do you dislike most about this product?

We must have a thorough understanding of the icons and how the software works. I wish there was more information and videos available. Especially in terms of the setup. The entire setup and installation process was a nightmare.

What recommendations would you give to someone considering this product?

There are numerous alternatives available, but the majority are extremely difficult to implement and administer. WhatsUp Gold is the simplest and most cost-effective way for me to keep track of all of our devices. Receiving an email alert before or when a device is down is one of the main advantages.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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