ProTexting Customer Reviews 2025 | SMS Marketing

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ProTexting

Composite Score

8.3 /10

CX Score

8.7 /10

33 Reviews Write a Review

Claim Software

What is ProTexting?

ProTexting helps communicate with contacts more efficiently through a suite of highly interactive SMS marketing campaigns. The cell phone has become a permanent companion in our daily lives. This is why text messaging is the best way at the moment to reach groups of people with the same message instantly. Text message is personal and is pretty much guaranteed that it will be read by the recipient. The technology empowers you to drive traffic to your business and bring in more sales by sending special offers straight to your clients' mobile phones.

Company Details

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Awards & Recognition

ProTexting won the following awards in the SMS Marketing category

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2025 Data Quadrant Champion

Latest Award, 2025

11 Top Rated Capabilities

11 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

7 Top Rated Capabilities

11 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

11 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

11 Top Rated Capabilities

10 Top Rated Features

2022

ProTexting Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on ProTexting.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

92 Likeliness to Recommend

2
Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+100 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love ProTexting?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Feature Ratings

Average 88

Scheduled Messaging

Text Messaging

Communication Archive

Application Integration

Opt-in

Surveys Feedback

Mobile Marketing Management

Social Media Marketing Management

Loyalty Promotions Management

Mobile Payments

Marketing Analytics

Vendor Capability Ratings

Average 89

Vendor Support

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement

ProTexting Reviews

Yesika P.

Role: Sales Marketing
Industry: Telecommunications
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2025

The App That Brings Business Communication to a Ne

Likeliness to Recommend

9 /10

What differentiates ProTexting from other similar products?

I have found ProTexting to be top-notch. After starting to use this mobile communication and marketing software, I can see that my communication with clients has improved a lot. The ease of using the software is what has most caught my attention, making it suitable for even non-tech-savvy users.

What is your favorite aspect of this product?

I appreciate ProTexting because it is very flexible. An email marketing platform is a convenient way to use surveys, alerts and reminders, helping to serve all kinds of business goals. Furthermore, being able to examine campaign results as they occur has enabled me to adjust what I do and achieve stronger outcomes.

What do you dislike most about this product?

In my opinion, technical support could be improved. On most days, they respond quickly, yet at times, the solutions might not be as useful as desired. I still mostly enjoy using the software.

What recommendations would you give to someone considering this product?

I suggest that everyone consider using ProTexting. Due to how simple it is to use, customize and adapt, it provides businesses with effective tools for communicating with customers. ProTexting can meet your company’s needs, no matter how big or small your business is. I’d recommend trying it out.

Pros

Continually Improving Product
Performance Enhancing
Unique Features
Effective Service

Krishna A.

Role: Sales Marketing
Industry: Technology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Dec 2024

Efficient sms tool

Likeliness to Recommend

10 /10

What differentiates ProTexting from other similar products?

Its stand out for its user friendly interface and advance group messaging capabilities, making it ideal for business of all sizes. Its seamless integration with other platforms enhances its versatility.

What is your favorite aspect of this product?

The detailed analytics and reporting features are incredibly useful, offering valuable insights to optimize SMS campaigns effectively.

What do you dislike most about this product?

The pricing structure can feel a bit restrictive for small businesses with limited budgets, especially when scaling campaigns.

What recommendations would you give to someone considering this product?

If you need reliable SMS Marketing with great analytics, Protexting is a strong contender. Test the features with a smaller plan before committing fully.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Eli W.

Role: Operations
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2023

very good

Likeliness to Recommend

8 /10

What differentiates ProTexting from other similar products?

YOu can deliver a msg to them really quick and you know if they have read it

What is your favorite aspect of this product?

Quick aspect to send msgs to to them

What do you dislike most about this product?

Sometimes was laggy

What recommendations would you give to someone considering this product?

Get it very good

Pros

Respectful
Fair
Helps Innovate
Continually Improving Product

ProTexting

What is ProTexting?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

ProTexting Ratings

92 Likeliness to Recommend

2 Since last award

100 Plan to Renew

90 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+100 Net Emotional Footprint

How much do users love ProTexting?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Scheduled Messaging Scheduling of one-time, multiple, or repeated messaging.

Text Messaging The capability to send messages by SMS in addition to email.

Communication Archive Includes complete conversation or thread archiving capabilities for historical reporting, investigation, audit, and compliance purposes.

Application Integration Includes functional and data integration with common applications such as CRM, CSM, ERP, email, etc.

Opt-in Provides an opt-in option for potential subscribers.

Surveys Feedback Enables surveys/feedback forms to be sent to customers​

Mobile Marketing Management Includes ability to manage SMS, mobile application marketing, and push notifications on a variety of end user devices.

Social Media Marketing Management Ability to push content and pull leads from popular social media networks and manage social properties; aggregate and analyze social data for trend reporting.

Loyalty Promotions Management The solution has a comprehensive loyalty module that also supports both fixed and real-time promotions, impacting pricing or product availability

Mobile Payments The ability to process mobile payments from a mobile wallet or other mobile phone payment app

Marketing Analytics Predictive analytics, machine learning, data ingestion and visualization; data segmentation; assign attributes to unstructured data; work from segmented data.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

ProTexting Reviews

Yesika P.

The App That Brings Business Communication to a Ne

Likeliness to Recommend

Pros

Krishna A.

Efficient sms tool

Likeliness to Recommend

Pros

Eli W.

very good

Likeliness to Recommend

Pros

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Feature Ratings

Scheduled Messaging

Text Messaging

Communication Archive

Application Integration

Opt-in

Surveys Feedback

Mobile Marketing Management

Social Media Marketing Management

Loyalty Promotions Management

Mobile Payments

Marketing Analytics

Vendor Capability Ratings

Vendor Support

Ease of Data Integration

Ease of Implementation

Business Value Created

Quality of Features

Availability and Quality of Training

Ease of IT Administration

Ease of Customization

Breadth of Features

Usability and Intuitiveness

Product Strategy and Rate of Improvement