Qualified Logo Award Winner Product Badge
Qualified Logo Award Winner Product Badge
Qualified

Qualified

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Qualified
8.5 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details


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Awards & Recognition

Qualified won the following awards in the Conversational AI category

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Personalized Service

89

Other Integrations

88

Workflow Processing

86

Leads Generation

86

Learning and Adaptability

84

Natural Language Processing

84

Artificial Intelligence Engine

83

Intent Extraction

83

Vendor Capability Ratings

Average 87

Quality of Features

89

Ease of IT Administration

89

Vendor Support

88

Availability and Quality of Training

88

Ease of Data Integration

87

Breadth of Features

87

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

86

Product Strategy and Rate of Improvement

86

Ease of Customization

81

Qualified Reviews

Shaban C.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Feb 2022

Game changer!!!

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

The solution is levels above the competitors and the customer service is second to none.

What is your favorite aspect of this product?

The simplicity!

What do you dislike most about this product?

Hard to choose as everything is enjoyable and simple to understand.

What recommendations would you give to someone considering this product?

Make the jump!! It'll be an amazing decision.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Conrad d.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best Salesforce Conversational Marketing Platform

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Qualified's integration with Salesforce is the best in the industry, being able to call different objects both native and custom to tailor the chat experience. The UI is very easy to use and straightforward. The Live Streams are incredibly helpful in segmenting traffic/companies. The CS team is excellent at resolving my issues and noting the product enhancements I (and others) would like to see.

What is your favorite aspect of this product?

Getting a better understanding of website visitors through their integrations with Clearbit and 6sense

What do you dislike most about this product?

I wish that there could be a setting to make reps available rather than it being a very manual process of setting it in the UI. More integrations (For example - Segment) The ability to have multiple admins that can make changes rather than only one

What recommendations would you give to someone considering this product?

Do your research and understand how Qualified separates itself from the competition How robust is your Salesforce instance? Essential in making sure Qualified pulls all that info in to be more personalized

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

Narinder S.

  • Role: Information Technology
  • Industry: Healthcare
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Great Product so far !!!

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

Qualified has definitely edge over similar products available

What is your favorite aspect of this product?

Ease of use and integration with AL

What do you dislike most about this product?

Sometime support takes excessive time to answer

What recommendations would you give to someone considering this product?

Want to see more features added quickly

Pros

  • Enables Productivity
  • Trustworthy
  • Respectful
  • Client's Interest First

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