Qualified Logo Award Winner Product Badge
Qualified Logo Award Winner Product Badge
Qualified

Qualified

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Qualified
8.5 /10

What is Qualified?

Zero in and engage instantly with your hottest visitors. Maximize conversion with live view, live chat, and voice calls.

Company Details


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Awards & Recognition

Qualified won the following awards in the Conversational AI category

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Qualified Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Qualified.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

95 Likeliness to Recommend

1
Since last award

98 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Qualified?

0% Negative
2% Neutral
98% Positive

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 86

Personalized Service

89

Other Integrations

88

Workflow Processing

86

Leads Generation

86

Learning and Adaptability

84

Natural Language Processing

84

Artificial Intelligence Engine

83

Intent Extraction

83

Vendor Capability Ratings

Average 87

Quality of Features

89

Ease of IT Administration

89

Vendor Support

88

Availability and Quality of Training

88

Ease of Data Integration

87

Breadth of Features

87

Usability and Intuitiveness

87

Ease of Implementation

87

Business Value Created

86

Product Strategy and Rate of Improvement

86

Ease of Customization

81

Qualified Reviews

Osama B.

  • Role: Operations
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Qualified Supports our Growth Goals

Likeliness to Recommend

9 /10

What differentiates Qualified from other similar products?

The technology powering Qualified is incredible and outstands other similar products in the market,

What is your favorite aspect of this product?

With Qualified, you can interact with clients in real time on your website and it is a very customized solution. The platform's adaptability is what I adore the most. It truly is all there, including retargeting, composing unique messages, adding new data-capturing areas, and customization choices. This website solution is truly account-based.

What do you dislike most about this product?

Even though Qualified is a strong tool, there are still certain areas that may be improved, like how simple it is to locate a specific visitor inside the platform (requiring more clicks than necessary) and how much juggling is required to sync with Salesforce and Marketo when using a meeting booker following a form submission.

What recommendations would you give to someone considering this product?

Highly Recommended product with powerful tools - Technology at its best

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Efficient Service

William S.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Does what matters

Likeliness to Recommend

10 /10

What differentiates Qualified from other similar products?

Comprehensive. Intuitive. Proactive. Customizable. Usable.

What is your favorite aspect of this product?

It’s the cockpit of the SDR ship. You see intent. You know who to reach out to. Which companies to prioritize. Can act quick to solve customer inquiry. It’s the difference between having a retail associate in your store or having and empty store. It gives you the ability to meet the customer at the door and inquire of their interest and guide appropriately.

What do you dislike most about this product?

Engaging with a potential buyer who is not in the potential buyer persona segment and wasting time answering questions not geared toward sales.

What recommendations would you give to someone considering this product?

If you want to respond to people on your website and have a large team to delegate based on region, this seamlessly and instantaneously facilitates conversation to expedite sales engagement.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gwendolyn D.

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Aug 2024

Amazing Customer Support

Likeliness to Recommend

8 /10

What differentiates Qualified from other similar products?

Super customizable tool

What is your favorite aspect of this product?

CSM was exceptionally helpful - thanks Shelby!

What do you dislike most about this product?

Complex to integrate

What recommendations would you give to someone considering this product?

Work closely with CSM to help with implementation

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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