Quickbooks Online Logo
Quickbooks Online Logo
Intuit

Quickbooks Online

Composite Score
8.3 /10
CX Score
8.3 /10
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Quickbooks Online
8.3 /10

What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

Company Details

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative
7% Neutral
87% Positive

Pros

  • Reliable
  • Transparent
  • Trustworthy
  • Performance Enhancing

Feature Ratings

Average 80

Accounts Receivable Invoicing

85

General Ledger Chart of Accounts

85

Expense Management

84

Cost Revenue Tracking

83

Reconciliation

83

Accounts Payable Purchase Orders

83

Project Accounting

81

Cash Flow Management

81

Dashboards, Analytics and Reporting

79

Budgeting Forecasting

78

Integration APIs

78

Vendor Capability Ratings

Average 78

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of IT Administration

80

Business Value Created

79

Breadth of Features

78

Quality of Features

78

Availability and Quality of Training

77

Ease of Data Integration

76

Product Strategy and Rate of Improvement

76

Vendor Support

72

Ease of Customization

71

Quickbooks Online Reviews

Chelsea C.

  • Role: C-Level
  • Industry: Consulting
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Helped us take back our books for our business

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

It's dependable and provides what you need as a business pwner

What is your favorite aspect of this product?

Reporting

What do you dislike most about this product?

Truly no complaints

What recommendations would you give to someone considering this product?

Make the switch earlier, we went with a lower cost product only to swicht a year later and wish we had avoided the headache.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Unique Features
  • Role: Finance
  • Industry: Construction
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2023

Amazing accounting product for small businesses

Likeliness to Recommend

10 /10

Pros

  • Continually Improving Product
  • Enables Productivity
  • Inspires Innovation
  • Caring

Cons

  • Less Efficient Service

Collins M.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2023

Fantastic Online Finance Management WYSIWYG Tool

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Help any user to balance cash flow and expenses on the go. Download and reconciliation of bank statements

What is your favorite aspect of this product?

Inventory and order management system

What do you dislike most about this product?

It has never failed us at any given time

What recommendations would you give to someone considering this product?

I just urge all to implement it

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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