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Intuit

Quickbooks Online

Composite Score

8.3 /10

CX Score

8.3 /10

118 Reviews Write a Review

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What is Quickbooks Online?

Freedom to work across all your devices. Access QuickBooks from PC, Mac, smartphone, and tablet.

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Awards & Recognition

Quickbooks Online won the following awards in the Accounting - Small Business category

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1 Top Rated Capabilities

0 Top Rated Features

2024

2023 Data Quadrant Champion

2023

Quickbooks Online Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Quickbooks Online.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

91 Plan to Renew

1
Since last award

78 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Quickbooks Online?

6% Negative

8% Neutral

86% Positive

Pros

Reliable
Transparent
Trustworthy
Performance Enhancing

Feature Ratings

Average 80

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Cost Revenue Tracking

Reconciliation

Accounts Payable Purchase Orders

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Average 78

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Also Featured in...

Accounting - Midmarket

Score 8.0

View Quickbooks Online in this category (opens in a new tab)

Quickbooks Online Reviews

Heather M.

Role: Finance
Industry: Construction
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2025

Fine, but liked Desktop better...

Likeliness to Recommend

4 /10

What differentiates Quickbooks Online from other similar products?

It is very easy for beginners to use. There is a wealth of information and assistance available online and for free.

What is your favorite aspect of this product?

The super friendly overall online look

What do you dislike most about this product?

The limited reports, filters, customizations, etc that I used to be able use in the Desktop version

What recommendations would you give to someone considering this product?

Try several available products before choosing

Pros

Client Friendly Policies
Includes Product Enhancements
Security Protects
Trustworthy

Anil S.

Role: Finance
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Great tool for accounting, lack customization

Likeliness to Recommend

8 /10

What differentiates Quickbooks Online from other similar products?

It has an automated feature to calculate tax, which makes tracking easy, and it also has a feature to manage invoices that are recurring. Moreover, the mobile app is a wonderful and full of features unlike others.

What is your favorite aspect of this product?

I like that it is cloud-based, which makes it very easy to manage any client from anywhere, and an invoice can be generated in a few clicks with tracking and reminder features.

What do you dislike most about this product?

I was a little disappointed that it does not have many customization features in reporting, and the UI can seem cluttered when managing multiple accounts.

What recommendations would you give to someone considering this product?

I recommend it highly if you are not suppose to work on multiple accounts.

Pros

Continually Improving Product
Performance Enhancing
Enables Productivity
Efficient Service

Akash Y.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2025

Easy to use

Likeliness to Recommend

10 /10

What differentiates Quickbooks Online from other similar products?

Easy to use, customisation and interference.

What is your favorite aspect of this product?

Customization of reports

What do you dislike most about this product?

Hangs on big reports

What recommendations would you give to someone considering this product?

Easy to use and understandable

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Quickbooks Online

What is Quickbooks Online?

Company Details

Book a Free Demo Today!

Awards & Recognition

2023 Data Quadrant Champion

Quickbooks Online Ratings

84 Likeliness to Recommend

1 Since last award

91 Plan to Renew

1 Since last award

78 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love Quickbooks Online?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Accounts Receivable Invoicing Record of claims for payment for goods or services provided. Usually includes a customer invoicing capability

General Ledger Chart of Accounts The general ledger contains the organization’s accounts for recording assets, liabilities, revenue, and expenses.

Expense Management Includes all aspects of expense forms design, completion, submission, limits and compliance, and reporting.

Cost Revenue Tracking The process of recording, classifying, analyzing, summarizing, and allocating costs associated with a process

Reconciliation Functionality that ensures that two sets of records (usually the balances of two accounts) are in agreement.

Accounts Payable Purchase Orders Record of debts owing for an organization. Sometimes includes a purchase order capability

Project Accounting Ability to track, report and analyse financial results and implications at an individual project level

Cash Flow Management Includes income and expense tracking, as well as cash flow monitoring.

Dashboards, Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting, forecasting & easy data extraction for data analysis.

Budgeting Forecasting Functionality allowing users to create and maintain budgets and develop forecasts, “what-if” scenarios, etc

Integration APIs Ability of the software to interface with legacy and other third party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Accounting - Midmarket

Quickbooks Online Reviews

Heather M.

Fine, but liked Desktop better...

Likeliness to Recommend

Pros

Anil S.

Great tool for accounting, lack customization

Likeliness to Recommend

Pros

Akash Y.

Easy to use

Likeliness to Recommend

Pros

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Feature Ratings

Accounts Receivable Invoicing

General Ledger Chart of Accounts

Expense Management

Cost Revenue Tracking

Reconciliation

Accounts Payable Purchase Orders

Project Accounting

Cash Flow Management

Dashboards, Analytics and Reporting

Budgeting Forecasting

Integration APIs

Vendor Capability Ratings

Ease of Implementation

Usability and Intuitiveness

Ease of IT Administration

Business Value Created

Breadth of Features

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization