Reputation Social Suite Logo
Reputation Social Suite Logo
Reputation

Reputation Social Suite

Composite Score
6.6 /10
CX Score
6.7 /10
Category
Reputation Social Suite
6.6 /10

What is Reputation Social Suite?

Reputation (formerly NUVI) is a software for social media listening, publishing, responding, and analytics. Use customer sentiment to boost your brand perception with our robust social media management tool.

Company Details


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Reputation Social Suite Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

71 Likeliness to Recommend

79 Plan to Renew

73 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Reputation Social Suite?

21% Negative
0% Neutral
79% Positive

Pros

  • Client Friendly Policies
  • Generous Negotitation
  • Friendly Negotiation
  • Continually Improving Product

Feature Ratings

Average 78

Social Media Channel Integration Inbound

89

Social Moderation and Workflow Management

87

Social Media Channel Integration Outbound

86

Social Asset Management

85

Campaign Execution

81

Contextual Analysis

78

Dashboards and Visualization

74

Sentiment Analysis

73

Social Post Archival

72

Social Response Management

72

Trend Analysis

69

Vendor Capability Ratings

Average 79

Ease of Implementation

92

Breadth of Features

89

Quality of Features

86

Ease of Customization

84

Business Value Created

78

Availability and Quality of Training

78

Usability and Intuitiveness

78

Ease of Data Integration

75

Product Strategy and Rate of Improvement

72

Ease of IT Administration

71

Vendor Support

71

Reputation Social Suite Reviews

Ava L.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2022

NUVI is a good choice for management of marketing"

Likeliness to Recommend

7 /10

What differentiates Reputation Social Suite from other similar products?

It is unique compared to other programs since the customer service is of the highest possible quality. We are really grateful that they are prepared to talk to us over the phone in order to assist us with setting up the monitoring and to make certain that we have the information that we want.

What is your favorite aspect of this product?

Monitoring social media content helps you reply quickly to any questions or complaints your customers may have about your business. You may monitor mentions of your product's name and hashtags. Hold real-time sway over the administration of social media.

What do you dislike most about this product?

The technical difficulties I've had with the tool have primarily sprung from the fact that whenever I've had a question or concern, the support team has been slow to answer, which has caused me to lose valuable time. When writing quickly, it's easy to overlook typos; if we don't have the ability to edit spelling and grammar before posting, we may end up with information that reads poorly and makes us appear unprofessional.

What recommendations would you give to someone considering this product?

A perfect tool for any business, since employees work together toward common goals of increased output. Because it allows you to monitor and manage your consumers' interactions with your brands across social media platforms in real time, it may help you improve your marketing strategy and respond more quickly to their inquiries. It's user-friendly and dynamic, and you can publish to numerous platforms with it. For all this I recommend the program.

Pros

  • Unique Features
  • Efficient Service
  • Effective Service
  • Saves Time

Raimundo A.

  • Role: Information Technology
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2022

Useful tool for research projects.

Likeliness to Recommend

10 /10

What differentiates Reputation Social Suite from other similar products?

Nuvi is a web-based system that supports processing the display, planning and publication of content on social networks. Through this software it is permissible to examine the background of the consumers who visit your social networks, such as their demographic partition, location, among others. In addition, it approves an option for consumers to receive statistics by mail. NUVI does a good job. No web based system is perfect, however it is better than other systems we have used.

What is your favorite aspect of this product?

NUVI does a great job of crawling URLs. On the other hand, it contains a great notification system through email. Make observations of the entire procedure of the material advertised on social networks, and in this way respond to the concerns that customers have about our products. In addition, it tracks the respective brands and hashtags with our product. Monitor the management of social networks in real time.

What do you dislike most about this product?

I would expect this system to achieve authentic data acquisition. For its part, we would like it to have improved graphics exploration since it is not very intuitive and that sometimes makes us feel lost in its interface. The way this tool originates Tumblr reblogs is monotonous and unprofitable when you look at the references.

What recommendations would you give to someone considering this product?

Although it has little things to fix, we believe that this system is very powerful and can help organizations to establish their brands in a consistent way and in this way provide meaningful experience to members of the social / digital team, since it contains an ellipse of instruction when using this system for the first time.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Kathryn G.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

I do not recommend it.

Likeliness to Recommend

5 /10

What differentiates Reputation Social Suite from other similar products?

There are programs that have many functions and the cost is cheaper.

What is your favorite aspect of this product?

With the previous NUVI, you could easily explain how "virality" works by showing how a single tweet might spread to thousands of people using the timeline display. You could produce movies of this and use it to educate clients or illustrate the effect of a campaign that you have invested in. It seems as if this function is no longer accessible.

What do you dislike most about this product?

NUVI seems to have made a wrong turn in its reorganization. To its detriment, it grew more confined and more costly. It's no longer a match for the best players in the world.

What recommendations would you give to someone considering this product?

I do not recommend it because it is a very limited and very expensive program.

Pros

  • Saves Time
  • Client Friendly Policies
  • Fair
  • Generous Negotitation

Cons

  • Inhibits Innovation
  • Commodity Features
  • Less Efficient Service