Retool Customer Reviews 2025 | SoftwareReviews

Retool

Composite Score

7.5 /10

CX Score

7.9 /10

6 Reviews Write a Review

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What is Retool?

Retool is a low-code platform that offers the ease of visual programming with the power and flexibility of real code. With Retool, you can stop wrestling with UI libraries, hacking together data sources, and figuring out access controls. Retool is the fast way to build your own custom internal tools and apps that move your business forward.

Company Details

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Retool Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Retool?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Cons

Vendor Friendly Policies

Feature Ratings

Average 81

Backend Coding and Scripting

Application Security

GUI Application Designer

Vendor Community and Marketplace

Role-Based Access Management

Cloud Deployment

Cross-Platform Deployment

Audit Trail

Application Inventory and Dashboard

Data and Entity Mapping

End to End Lifecycle Management

Vendor Capability Ratings

Average 78

Ease of IT Administration

Ease of Customization

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features

Retool Reviews

Cyril S.

Role: Operations
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2025

Effective and data focused

Likeliness to Recommend

8 /10

What differentiates Retool from other similar products?

Retool is highly data focused and allows you create dashboards and control accesses. My organization is able to tweak and create dashboards to provide solutions instead of onboarding other platforms to solve that problem. This in turn helps us save cost.

What is your favorite aspect of this product?

Being able to create dashboards and integrate with external providers.

What do you dislike most about this product?

It can be very slow, especially when querying large data.

What recommendations would you give to someone considering this product?

Pretty good platform for a small organization.

Pros

Helps Innovate
Continually Improving Product
Enables Productivity
Trustworthy

Mansi K.

Role: Consultant
Industry: Electronics
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2025

Great product

Likeliness to Recommend

9 /10

What differentiates Retool from other similar products?

By its highly customizable drag-and-drop interface, which allows its users to build internal tools quickly without having heavy coding. It integrates seamlessly with databases, APIs and third party services, providing easier connection and management of data from different systems compared with many other platforms.

What is your favorite aspect of this product?

My favorite aspect is its drag-and-drop interface, which allows its users to build internal tools quickly without having heavy coding. It integrates seamlessly with databases, APIs and third party services, providing easier connection and management of data from different systems compared with many other platforms.

What do you dislike most about this product?

One major drawback is that it is rather overwhelming for newcomers because of sheer number of features. It may take sometime to fully understand how to use all the tools well.

What recommendations would you give to someone considering this product?

I'd say go for it if you need to build custom internal tools or dashboards quickly. It's really useful if your team works with multiple data sources or APIs.

Pros

Helps Innovate
Altruistic
Acts with Integrity
Continually Improving Product

Cons

Vendor Friendly Policies
Charges for Enhancements

Ramgopal V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Sep 2024

Best LCD Platform for Quick Development of Apps

Likeliness to Recommend

9 /10

What differentiates Retool from other similar products?

The platform serves as our focal point when discussing digital transformation. In addition, we can quickly prototype several apps to see if our company needs them. If a project is properly structured, low code can help it be completed more quickly. I found that using Retool made it easier for me to design applications quickly, especially for mobile devices.

What is your favorite aspect of this product?

The application lifecycle management of the platform is great, particularly with its CI/CD capabilities. It offers excellent learning pathways and documentation, making learning simple and accessible to everybody. With a few pre-made connections, Retool may be integrated with a wide range of other systems and databases. It is always actively pushing new tools and working through the forum to collaborate with all of the members. It features a sizable community with several forging components where we can quickly acquire answers.

What do you dislike most about this product?

Smaller clients should not utilize it since they are not prepared to pay a significant amount to the server. I've had some problems with header injection. I believe that open support cases are not thoroughly resolved by support personnel.

What recommendations would you give to someone considering this product?

I would gladly suggest this program since it allows me to work on many apps with ease and saves me a ton of time. Retool has excellent usability. It keeps up with the rate at which business and technology are changing.

Pros

Helps Innovate
Performance Enhancing
Unique Features
Efficient Service

Retool

What is Retool?

Company Details

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Retool Ratings

89 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Retool?

Pros

Cons

Feature Ratings Average rating of all product features, some of which may not be shown below

Backend Coding and Scripting The ability to write, modify and configure the source code or scripts of the application.

Application Security Capability to build and enforce security mechanisms to ensure application confidentiality, privacy, integrity and availability.

GUI Application Designer Drag-and-drop models, widgets, UI and functional components to define an application’s data models, business logic, user interfaces, etc.

Vendor Community and Marketplace A public or private forum or store where developers can buy or share out-of-the-box templates, widgets, plug-ins, application functions, and integrations.

Role-Based Access Management Ability to assign permissions around system and data access, platform configurations, and application releases based on defined user roles.

Cloud Deployment Solution offers the capability to deploy applications in the platform to the cloud.

Cross-Platform Deployment Ability to build applications that are functional and accessible on multiple user devices and platforms (e.g. mobile phones, tablets, websites).

Audit Trail View all previous activity including any recent edits and user access.

Application Inventory and Dashboard A list of applications built and deployed by the solution. Out-of-the-box and customizable KPIs and metrics measure the system performance, value and usage.

Data and Entity Mapping Ability to break down an application by form and entities, and see how their relationships will affect one another when specific actions are executed.

End to End Lifecycle Management Solution provides workflows, versioning, recovery and rollback and other tooling and capabilities for managing the entire software lifecycle.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Retool Reviews

Cyril S.

Effective and data focused

Likeliness to Recommend

Pros

Mansi K.

Great product

Likeliness to Recommend

Pros

Cons

Ramgopal V.

Best LCD Platform for Quick Development of Apps

Likeliness to Recommend

Pros

Feature Ratings

Backend Coding and Scripting

Application Security

GUI Application Designer

Vendor Community and Marketplace

Role-Based Access Management

Cloud Deployment

Cross-Platform Deployment

Audit Trail

Application Inventory and Dashboard

Data and Entity Mapping

End to End Lifecycle Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Ease of Implementation

Breadth of Features

Business Value Created

Product Strategy and Rate of Improvement

Ease of Data Integration

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Quality of Features