RingCentral APIs Logo
RingCentral APIs Logo
RingCentral, Inc

RingCentral APIs

Composite Score
7.4 /10
CX Score
7.4 /10
Category
RingCentral APIs
7.4 /10

What is RingCentral APIs?

RingCentral's APIs enable businesses of all sizes to take their communications to the cloud. With a suite of powerful APIs for voice, SMS/ MMS, team messaging, video, fax, data, and configuration - you have the power to completely revolutionize the way your business communicates.

Company Details


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RingCentral APIs Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingCentral APIs.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

82 Likeliness to Recommend

3
Since last award

75 Plan to Renew

14
Since last award

81 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingCentral APIs?

9% Negative
8% Neutral
83% Positive

Pros

  • Trustworthy
  • Efficient Service
  • Respectful
  • Fair

Feature Ratings

Average 82

MMS API

90

Communication APIs

88

Cloud Integration

87

AI Engine for CPaaS

83

Code Libraries

83

Online Cloud Platform

83

WebRTC-based Calling

81

Integration APIs

77

Software Development Kit

76

Drag and Drop User Interface

74

Vendor Capability Ratings

Average 79

Ease of IT Administration

88

Usability and Intuitiveness

87

Availability and Quality of Training

83

Ease of Implementation

80

Breadth of Features

80

Ease of Customization

79

Vendor Support

78

Ease of Data Integration

78

Business Value Created

77

Product Strategy and Rate of Improvement

77

Quality of Features

76

RingCentral APIs Reviews

Manuel H.

  • Role: C-Level
  • Industry: Construction
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2023

Good product and easy to use.

Likeliness to Recommend

8 /10

What differentiates RingCentral APIs from other similar products?

It is easy to implement and covers our main needs.

What is your favorite aspect of this product?

It was offered by our service provider, covers our need and not require a lot of IT administration.

What do you dislike most about this product?

Not sure it evolution in the future and our communication roadmap integrated with the office productos.

What recommendations would you give to someone considering this product?

IT should be already integrated in your comunication or IT service providers.

Pros

  • Reliable
  • Caring
  • Respectful
  • Continually Improving Product

DONAL V.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Ring Central is a fantastic tool for outreach

Likeliness to Recommend

9 /10

What differentiates RingCentral APIs from other similar products?

Ring central has a unique transcription and AI summarization enabled during calls

What is your favorite aspect of this product?

I love the transcription available and the ease to integrate with my salesforce crm

What do you dislike most about this product?

Nothing comes to my mind that I dislike, but I would suggest to optimize the application because it crashes sometime when used for longer durations

What recommendations would you give to someone considering this product?

Easy to implement, great support team, and AI powered dialer. Great for enterprise teams!

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Efficient Service

Ryan M.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2024

Long wait to get tech support, but solid product

Likeliness to Recommend

10 /10

What differentiates RingCentral APIs from other similar products?

The admin portal is easier than other interfaces I've worked with. Once you understand it's quirks it's easy to navigate and use

What is your favorite aspect of this product?

The ability to make quick changes

What do you dislike most about this product?

Long wait times for tech supoprt

What recommendations would you give to someone considering this product?

It will be a solid product for your business, but consider learning about how their web interface works so you don't need to contact them for everything.

Pros

  • Helps Innovate
  • Efficient Service
  • Caring
  • Saves Time