RingEX Logo
RingEX Logo
RingCentral, Inc

RingEX

Composite Score
7.8 /10
CX Score
7.9 /10
Category
RingEX
7.8 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative
9% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Secure Access

82

Call Management

82

Centralized Management Portal

82

Third-Party Integration

81

Continuous UCC

80

Speech Access and Personal Assistant

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Business Value Created

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

79

Vendor Support

77

RingEX Reviews

Kristjan E.

  • Role: Information Technology
  • Industry: Consulting
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

An easy-to-use communication software.

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

The audio quality is great either via the desktop app or smartphone app (using iPhone SE). I wish I may change the outgoing v-mail message (i.e. out of office) additional easily from the app, instead having to log into their web site every time. Their app is incredibly straightforward to use and their options aren’t restricted to phone calls, thus you’ll be able to message, text or video chat via RingCentral, that is convenient. I wish I could customize could landing page of the desktop app, so I can select Phone, rather than the system default, Message.

What is your favorite aspect of this product?

First and foremost, the audio quality is great which is one in all the foremost necessary qualities once it involves a telephone service. When I was operating in my office, i used to be using a RingCentral phone however since I’ve been working remotely, I access RingCentral via my desktop speaker or via my smartphone, that is thus convenience. The audio quality is consistently and and it souds terribly clear.

What do you dislike most about this product?

The only way to modify your outgoing v-mail message (from in-office vs. Out-of-office) is by work in to their web site and it can not be done via the desktop or smartphone app. I actually would like this may be modified becauase it might be additional convenient/efficient however I understand that it should be troublesome due to the kind of files for these messages.

What recommendations would you give to someone considering this product?

I was not concerned in selecting RingCentral however have been a user for many years currently and that i am terribly pleased with this product. One of the reasons for successfully change from in-office to remote seamlessly was owing to RingCentral.

Pros

  • Helps Innovate
  • Trustworthy
  • Effective Service
  • Inspires Innovation

Cristina C.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Automate and record your calls

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

RingCentral MVP is a tool that offers telephony services for recording business calls which has a great similarity with the Grasshopper virtual system since both provide call services through applications to communicate with your clients, in which the user can Schedule audio or video conference recordings in advance with an automated system for managing contact details and keeping files.

What is your favorite aspect of this product?

This tool has positive characteristics that make the service profitable since it has an automated assistant that manages the call, we can have collaboration between several users, we can enable the recording of incoming and outgoing calls, we can record up to 100,000 recordings which we can download to email them to users.

What do you dislike most about this product?

At the moment there is no function that displeases our organization since it meets expectations by offering a service and a flexible solution based on the cloud and it is ideas for small and large companies where they can implement it from Android (mobile) devices, iphone, and via web (computer).

What recommendations would you give to someone considering this product?

We recommend this tool since it is a system founded for automated interaction between companies and clients through calls and video conferences, which has 24/7 telephone assistance and was founded in 1999.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Unique Features

Elieska B.

  • Role: Information Technology
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

flexible, cloud-based platform.

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

It has proven to be one of the most profitable platforms that provides excellent functions for creating business conferences, it has an excellent user interface that is very easy to use and understand, the great difference that exists between this platform and other video conferencing tools, is that through it you can increase productivity and efficiency in your company, RingCentral provides great business growth, real-time analytics, and a host of features that help power the connections you make with your customers.

What is your favorite aspect of this product?

It is one of the best platforms that our organization has used for creating business calls, we have used it through a laptop or through our phone using a mobile application, it is a feature-rich platform with exceptional tools that help create a job either automatically or manually, it provides us with a series of features that help create and keep track of activities and calls, it provides features through which you can record all your calls, it is a tool that you can use for creation of business conferences, online meetings with your work team, among other functions.

What do you dislike most about this product?

Customer service is undoubtedly the best that our organization has known, in recent years it has greatly improved its functions, without a doubt it is one of the best tools that allows us to create the best experience with our customers and carry out communications, either through text message or video conference with screen sharing.

What recommendations would you give to someone considering this product?

I recommend them for large and small organizations that seek to create a better experience with customers, carrying out communications and collaborations with their work team, it provides you with the different functions that allow you to create videoconferences, online meetings, chat and messaging, it provides you with tools to the realization of video meetings with your team for free and without limit.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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