RingEX Logo
RingEX Logo
RingCentral, Inc

RingEX

Composite Score
7.8 /10
CX Score
7.9 /10
Category
RingEX
7.8 /10

What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details


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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative
9% Neutral
89% Positive

Pros

  • Trustworthy
  • Respectful
  • Transparent
  • Generous Negotitation

Feature Ratings

Average 81

Mobility

85

Audio Transcription

84

Communications

83

Web & Desktop Conferencing

83

Secure Access

82

Call Management

82

Centralized Management Portal

82

Third-Party Integration

81

Continuous UCC

80

Speech Access and Personal Assistant

80

Session Border Controller

80

Vendor Capability Ratings

Average 82

Ease of Implementation

87

Breadth of Features

85

Usability and Intuitiveness

84

Quality of Features

84

Ease of IT Administration

83

Business Value Created

82

Ease of Customization

81

Product Strategy and Rate of Improvement

80

Ease of Data Integration

79

Availability and Quality of Training

79

Vendor Support

77

RingEX Reviews

Max S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Best UCaaS product out there! Great for on the go!

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

Ring Central glips allows external orgs to communicate with your org so love that feature

What is your favorite aspect of this product?

Glip and mobile features are amazing

What do you dislike most about this product?

configuring users and adding numbers can be confusing at first but once you understand how to setup it gets easier

What recommendations would you give to someone considering this product?

there are a lot of UCaaS providers but Ring has been doing it the longest out of the bunch, and they aren't a leader in the Gartner magic quadrant for nothing haha

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Saurabh S.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

Very easy to implement and use VOIP software

Likeliness to Recommend

9 /10

What differentiates RingEX from other similar products?

The easy of accessing analytics on RC admin portal and the ease of just downloading it and using it seamlessly is the key factor why I love this app.

What is your favorite aspect of this product?

Messaging, Phone and Meetings all in 1 RC app.

What do you dislike most about this product?

Some bugs encountered at regular intervals that at times impact my workday

What recommendations would you give to someone considering this product?

Do go for it. It's cost effective and very efficient in what it's built for.

Pros

  • Efficient Service
  • Client Friendly Policies
  • Acts with Integrity
  • Generous Negotitation

Hanna A.

  • Role: Information Technology
  • Industry: Not for Profit
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jun 2021

User friendly, reliable, no frills product

Likeliness to Recommend

8 /10

What differentiates RingEX from other similar products?

What makes RingCentral stand out in its field is its ease of use. It is extremely user friendly and requires almost no training (very little) to give a new employee or a current employee the ability to use all the features RingCentral provides, on a daily basis.

What is your favorite aspect of this product?

My favorite aspect would have to be the simplicity of the product. It’s a no frills product, but that makes it’s easy to use, affordable and reliable.

What do you dislike most about this product?

I wish RingCentral was more innovative as far as developing features on an ongoing basis to keep up with users developing needs.

What recommendations would you give to someone considering this product?

If your looking for an affordable, reliable, easy to use VOIP provider, RingCentral is an awesome option. Just don’t be surprised that it is less robust in terms of features it provides compared to others in the field.

Pros

  • Trustworthy
  • Client Friendly Policies
  • Fair
  • Acts with Integrity

Cons

  • Commodity Features
  • Slower Product Innovation
  • Less Inspiring

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