
What is RingEX?
RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+88 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love RingEX?
Pros
- Trustworthy
- Respectful
- Transparent
- Generous Negotitation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Audio Transcription
Communications
Web & Desktop Conferencing
Secure Access
Call Management
Centralized Management Portal
Third-Party Integration
Continuous UCC
Speech Access and Personal Assistant
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Breadth of Features
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Business Value Created
Ease of Customization
Product Strategy and Rate of Improvement
Ease of Data Integration
Availability and Quality of Training
Vendor Support
RingEX Reviews

Max S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jun 2021
Best UCaaS product out there! Great for on the go!
Likeliness to Recommend
What differentiates RingEX from other similar products?
Ring Central glips allows external orgs to communicate with your org so love that feature
What is your favorite aspect of this product?
Glip and mobile features are amazing
What do you dislike most about this product?
configuring users and adding numbers can be confusing at first but once you understand how to setup it gets easier
What recommendations would you give to someone considering this product?
there are a lot of UCaaS providers but Ring has been doing it the longest out of the bunch, and they aren't a leader in the Gartner magic quadrant for nothing haha
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.

Saurabh S.
- Role: Operations
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Jun 2021
Very easy to implement and use VOIP software
Likeliness to Recommend
What differentiates RingEX from other similar products?
The easy of accessing analytics on RC admin portal and the ease of just downloading it and using it seamlessly is the key factor why I love this app.
What is your favorite aspect of this product?
Messaging, Phone and Meetings all in 1 RC app.
What do you dislike most about this product?
Some bugs encountered at regular intervals that at times impact my workday
What recommendations would you give to someone considering this product?
Do go for it. It's cost effective and very efficient in what it's built for.
Pros
- Efficient Service
- Client Friendly Policies
- Acts with Integrity
- Generous Negotitation
Please tell us why you think this review should be flagged.

Hanna A.
- Role: Information Technology
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Jun 2021
User friendly, reliable, no frills product
Likeliness to Recommend
What differentiates RingEX from other similar products?
What makes RingCentral stand out in its field is its ease of use. It is extremely user friendly and requires almost no training (very little) to give a new employee or a current employee the ability to use all the features RingCentral provides, on a daily basis.
What is your favorite aspect of this product?
My favorite aspect would have to be the simplicity of the product. It’s a no frills product, but that makes it’s easy to use, affordable and reliable.
What do you dislike most about this product?
I wish RingCentral was more innovative as far as developing features on an ongoing basis to keep up with users developing needs.
What recommendations would you give to someone considering this product?
If your looking for an affordable, reliable, easy to use VOIP provider, RingCentral is an awesome option. Just don’t be surprised that it is less robust in terms of features it provides compared to others in the field.
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Acts with Integrity
Cons
- Commodity Features
- Slower Product Innovation
- Less Inspiring
Please tell us why you think this review should be flagged.
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