RingCentral, Inc

RingEX

Composite Score

7.8 /10

CX Score

7.9 /10

69 Reviews Write a Review

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What is RingEX?

RingCentral MVP offers a complete unified communications as a service (UCaaS) solution with enterprise VoIP capabilities. It also includes unified messaging, presence, audio, video and web conferencing, contact center, and fax. Message. Video. Phone. Integrated. A seamless solution to unleash the power of cloud business communications.

Company Details

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Awards & Recognition

RingEX won the following awards in the Unified Communications as a Service category

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4 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

1 Top Rated Capabilities

0 Top Rated Features

2024

2 Top Rated Capabilities

0 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Service Experience
Contract Negotiation
Conflict Resolution

2022

5 Top Rated Capabilities

6 Top Rated Features

2022

RingEX Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on RingEX.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RingEX?

2% Negative

9% Neutral

89% Positive

Pros

Trustworthy
Respectful
Transparent
Generous Negotitation

Feature Ratings

Average 81

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Secure Access

Call Management

Centralized Management Portal

Third-Party Integration

Continuous UCC

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Average 82

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support

RingEX Reviews

Tea R.

Role: Operations
Industry: Transportation
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2022

Somewhat outdated, still solid

Likeliness to Recommend

7 /10

What differentiates RingEX from other similar products?

It's easy to implement, use and manage

What is your favorite aspect of this product?

Simplicity of use, fairly stable

What do you dislike most about this product?

It's behind times with outdated features, slow to change and adapt, call quality is not always great

What recommendations would you give to someone considering this product?

Consider if you need a very basic UCaaS

Pros

Reliable
Enables Productivity
Trustworthy
Efficient Service

Marcus R.

Role: Consultant
Industry: Consulting
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2022

Fantastic VOIP solution for digital nomads

Likeliness to Recommend

10 /10

What differentiates RingEX from other similar products?

Able to use it while oversees

What is your favorite aspect of this product?

Able to use it while oversees

What do you dislike most about this product?

I am very happy with RingCentral

What recommendations would you give to someone considering this product?

Great value for the money

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Hanna A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2022

Amazing value for the price.

Likeliness to Recommend

7 /10

What differentiates RingEX from other similar products?

RingCentral MVP is inexpensive and easy to implement, which reduces the overall cost of the product. This product provides a unique, static, dedicated conference call line for each user, which is extremely helpful to have on hand. Unlike RingCentral, comparable products do not include this feature in their basic packages. Additionally, RingCentral has been expanding the amount of out of box integrations they offer so they are definitely a front runner from that perspective. Having these prebuilt and out of box integrations for a range of apps, deeply add to its value within any organizations tech stack.

What is your favorite aspect of this product?

The quality and overall amount of prebuilt and out of box integrations.

What do you dislike most about this product?

The video conferencing is extremely poor quality and difficult to use, in comparison to other video conferencing apps.

What recommendations would you give to someone considering this product?

It is a great addition to any tech stack and as a VOIP it fulfills it’s purpose well, but do not rely on it for video conferencing. You should plan to supplement with a separate video conferencing app if you decide to implement RingCentral. That being said, the pricing is phenomenal for the value it provides.

Pros

Friendly Negotiation
Trustworthy
Efficient Service
Effective Service

Cons

Less Performance Enhancing
Less Inspiring
Under Delivered

RingEX

What is RingEX?

Company Details

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Awards & Recognition

2022 Emotional Footprint Champion

RingEX Ratings

88 Likeliness to Recommend

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love RingEX?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Secure Access Establishment of a VPN session to the internal phone system.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Continuous UCC Interface which enables a space for custom grouped/channeled free-form team communication.

Speech Access and Personal Assistant Using speech commands, personal assistants (or virtual assistants) allow users to access their inbox, calendar, directory and so on.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

RingEX Reviews

Tea R.

Somewhat outdated, still solid

Likeliness to Recommend

Pros

Marcus R.

Fantastic VOIP solution for digital nomads

Likeliness to Recommend

Pros

Hanna A.

Amazing value for the price.

Likeliness to Recommend

Pros

Cons

Most Popular RingEX Comparisons

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Feature Ratings

Mobility

Audio Transcription

Communications

Web & Desktop Conferencing

Secure Access

Call Management

Centralized Management Portal

Third-Party Integration

Continuous UCC

Speech Access and Personal Assistant

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Breadth of Features

Usability and Intuitiveness

Quality of Features

Ease of IT Administration

Business Value Created

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Availability and Quality of Training

Vendor Support