Riskonnect Business Continuity & Resilience Logo
Riskonnect Business Continuity & Resilience Logo
Riskonnect

Riskonnect Business Continuity & Resilience

Composite Score
7.1 /10
CX Score
7.2 /10
Category
Riskonnect Business Continuity & Resilience
7.1 /10

What is Riskonnect Business Continuity & Resilience?

Built for the evolution of resilience management, the Riskonnect Business Continuity & Resilience (Formerly Castellan) platform is a fully integrated solution that helps users analyze and prioritize risk, develop actionable response and recovery plans, communicate with employees via multiple channels, stress test plans via plausible scenarios, and quickly mobilize response teams in the critical moments of an incident occurring – all within a single platform.

Company Details


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Awards & Recognition

Riskonnect Business Continuity & Resilience won the following awards in the Business Continuity Management category

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Riskonnect Business Continuity & Resilience Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Riskonnect Business Continuity & Resilience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

79 Likeliness to Recommend

4
Since last award

92 Plan to Renew

7
Since last award

71 Satisfaction of Cost Relative to Value

4
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+86 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Riskonnect Business Continuity & Resilience?

1% Negative
20% Neutral
79% Positive

Pros

  • Effective Service
  • Fair
  • Reliable
  • Efficient Service

Feature Ratings

Average 77

Import from other BCM Tools

84

Compliance Reporting

80

Plan Management

79

Role-Based Access

79

Vendor Security Compliance

79

Incident Response Planning

79

Contact List

78

Incident Management

78

Import from MS Office

77

Risk Assessment Management

76

Mobile App Capability

76

Vendor Capability Ratings

Average 77

Ease of Implementation

83

Availability and Quality of Training

81

Ease of Data Integration

80

Ease of IT Administration

79

Usability and Intuitiveness

79

Breadth of Features

78

Quality of Features

76

Vendor Support

74

Ease of Customization

74

Product Strategy and Rate of Improvement

73

Business Value Created

72

Riskonnect Business Continuity & Resilience Reviews

Vikash C.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Fantastic tool for resilience management

Likeliness to Recommend

10 /10

What differentiates Riskonnect Business Continuity & Resilience from other similar products?

Castellan Software suite provides a variety of services including resilience management, disaster recovery, alerts and notification etc. all under one platform. That's the greatest differentiator for this tool. It offers unparalleled business continuity ensuring that all the critical risks are taken care of.

What is your favorite aspect of this product?

The fact that this software suite provides support for both Mac and Windows OS as well as the Mobile OS is the best feature for this tool.

What do you dislike most about this product?

There is nothing much to dislike about this tool, however I would love to see the support of Linux environment as well.

What recommendations would you give to someone considering this product?

I definitely recommend this software for any organization which wishes to not impact there business in any adverse scenarios. This tool will give you trusted disaster management solutions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alexandra F.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2022

Outstanding Customer Service

Likeliness to Recommend

10 /10

What differentiates Riskonnect Business Continuity & Resilience from other similar products?

This tool can be used in a variety of ways, making it a very intuitive asset to the TEM strategy. For example, you can track all assets and IT inventory within the platform, as well as their corresponding contracts, contract expiration dates, and everything related to the invoice processing side of those IT inventories. Clearview also tracks regularly processed invoices, such as utilities and the corresponding services, and offers free payment of these invoices, allowing internal staff to focus on more rewarding/less mundane tasks. Internal workflows are streamlined by having a centralized location to track IT assets, process invoices.

What is your favorite aspect of this product?

For corporate transparency, inventory tracking for wireless, wireline, WAN, servers, and other assets is used. Because each invoice is tracked, approved, and paid on time, costs are kept under control. Because the site is accessed via SSL/SSO web, there are no security concerns or IT bottlenecks. The design has been refreshed and updated, resulting in a better user experience. Smaller TEMs are more helpful and dedicated to your needs, as opposed to big box stores that automate everything or pass you back and forth between representatives.

What do you dislike most about this product?

Only web-based content is appropriate for sharing on social media. It is possible to share across multiple channels at the same time, but it can be confusing. Facebook shares function differently than LinkedIn and Twitter shares. Relinking social accounts on a regular basis is required.It necessitates someone regularly uploading content in order to share and send it to individuals. It can, however, be shared with a few mouse clicks from an email or by logging into the platform.

What recommendations would you give to someone considering this product?

Clearview is highly customizable for each client by the supporting staff, resulting in a one-of-a-kind experience for each client. A corporate automotive user's structure and needs will be very different from those of a hospitality or healthcare user. Transparency is critical in telecom environments, and I believe that using software like Clearview helps to ensure inventory is as current as possible. The cost allocation aids in billing and understanding corporate spending, which is extremely helpful when developing and reducing budgets. Clearview's alternative would be time-consuming and inefficient Excel spreadsheets.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Carl O.

  • Role: Operations
  • Industry: Technology
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted May 2022

Very good support, easy to implement.

Likeliness to Recommend

7 /10

What differentiates Riskonnect Business Continuity & Resilience from other similar products?

I have not used to many similar products, but the integrations available seemed to set this one apart from the rest.

What is your favorite aspect of this product?

Definitely ease of use - my colleagues all picked it up very easily.

What do you dislike most about this product?

UX isn't the greatest.

What recommendations would you give to someone considering this product?

I would say give it a go, the cost is relatively low and there's not much opportunity cost if it doesn't work out.

Pros

  • Effective Service
  • Caring
  • Unique Features
  • Saves Time

Cons

  • Inhibits Innovation
  • Under Delivered
  • Charges for Enhancements

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