Salesforce.com Inc

Salesforce Chatter

Composite Score

8.0 /10

CX Score

8.2 /10

53 Reviews Write a Review

Claim Software

What is Salesforce Chatter?

Connect every employee with files, data, and experts — anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

94 Plan to Renew

3
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

9% Negative

3% Neutral

88% Positive

Pros

Acts with Integrity
Trustworthy
Fair
Enables Productivity

Feature Ratings

Average 83

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Average 82

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Also Featured in...

Employee Communications

Score 8.6

View Salesforce Chatter in this category (opens in a new tab)

Salesforce Chatter Reviews

Luisa B.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

An Effective Employee Communications Software

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

I am impressed by the ease of use and reliability of Salesforce Chatter, which makes it a top employee communications tool. Salesforce Chatter has a friendly interface.

What is your favorite aspect of this product?

I like the simplicity and effective features of Salesforce Chatter. Salesforce Chatter works so well for us because it is very accurate.

What do you dislike most about this product?

No dislikes concerning Salesforce Chatter. Salesforce Chatter has been so reliable.

What recommendations would you give to someone considering this product?

Salesforce Chatter has been so effective. I do recommend Salesforce Chatter.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Godswill E.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

This is a user-friendly app which suits many needs

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

1. Data-Driven Collaboration 2. Native Integration with CRM 3. Automation and Workflow Integration

What is your favorite aspect of this product?

A key standout of Salesforce Chatter is its contextual collaboration around real-time business data. Unlike external chat tools, Chatter lets teams comment, share files, and tag colleagues directly on Salesforce records, like leads, opportunities, or cases, so conversations stay tied to actual work rather than getting lost in a separate chat thread.

What do you dislike most about this product?

Clunky user experience, Poor notification system, Lack of real-time messaging, Minimal customization and integrations compared to standalone chat platforms.

What recommendations would you give to someone considering this product?

1. Use It as a Supplement, Not a Standalone Tool 2. Train Your Team on Contextual Use 3. Set Clear Guidelines for Use 4. Leverage Automation

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Jeffrey S.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2025

Painfully Frustrating at Times

Likeliness to Recommend

4 /10

What differentiates Salesforce Chatter from other similar products?

Other products are more capable when it comes to system integration ease.

What is your favorite aspect of this product?

I genuinely disliked using Salesforce chatter

What do you dislike most about this product?

It rarely had any solutions and mostly offered problems.

What recommendations would you give to someone considering this product?

Try Slack.

Pros

Respectful
Friendly Negotiation
Helps Innovate
Caring

Cons

Charges for Enhancements
Slower Product Innovation
Less Reliable

Salesforce Chatter

What is Salesforce Chatter?

Company Details

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Awards & Recognition

Salesforce Chatter Ratings

85 Likeliness to Recommend

94 Plan to Renew

3 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Salesforce Chatter?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Instant Messaging Real-time, text-based communication between two or more people

Notifications Tool alerts business of an application generated event.

Task Management Includes task prioritizing, task assignments, subtasks, and task tracking and monitoring.

File Sharing Collaboration Users share, view, edit, discuss, and provide feedback on content, synchronously or asynchronously, either natively or through a third-party integration.

Granular Access Management Able to ensure that only your team has access to information, or open up access to other groups, roles, users, etc.

Document Collaboration Multiple people can work simultaneously on the same file or set of files

Screen Sharing The ability to share screens.

Integration With Productivity Tools Ability to integrate with the tools people use to do their jobs

Search The system can search an entire body of a document for a keyword or phrase.

Cross Platform Support Includes the variety of client devices and operating systems supported by the solution.

Voice and Video Collaboration The ability to have video and audio conversations/conferences, either between two people or within large groups.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Also Featured in...

Employee Communications

Salesforce Chatter Reviews

Luisa B.

An Effective Employee Communications Software

Likeliness to Recommend

Pros

Godswill E.

This is a user-friendly app which suits many needs

Likeliness to Recommend

Pros

Jeffrey S.

Painfully Frustrating at Times

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Instant Messaging

Notifications

Task Management

File Sharing Collaboration

Granular Access Management

Document Collaboration

Screen Sharing

Integration With Productivity Tools

Search

Cross Platform Support

Voice and Video Collaboration

Vendor Capability Ratings

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of Customization

Ease of Data Integration

Ease of Implementation

Breadth of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training